Hourly rate - $16.00-$17.00

Job description

We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate! As a Front Office Associate, you are the customers first point of contact! Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service, office administration, clinic coordination or front desk/reception would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational/tech skills to complete administrative tasks.

If you are:

• Helpful and welcoming
• Engaging and dynamic
• Empathetic and attentive
• Adaptable and tech-savvy
• Resourceful and professional

Great! That’s what we look for. We want our customers to feel heard, understood, and cared for. The ideal candidate is tech-savvy and thrives in a dynamic environment, where organization drives the process and a positive customer interaction is top of mind. Experience working in a professional office environment is ideal.

About the role:

As a Front Office Associate, you are the friendly first point of contact for our customers. Through phone, email, and face-to-face interactions, you’ll support our customers by addressing their questions and concerns, setting expectations for their visit. You will oversee the administrative function of the office by setting client appointments, updating customer files for accuracy, and managing the billing process.

Occasionally, we run promotions, so you will find creative ways to connect with potential clients and encourage their participation through marketing and social media. You will work side-by-side with the Hearing Care Professional to ensure that our customers walk away feeling they had the best service that hearing healthcare has to offer.

About us:

For over 70 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. Our franchise partners operate retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions.

About the benefits:

• Monthly bonuses
• Work-life balance
• Continuous training & support
• Brand recognition – we’re at the top of our industry!
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off
• 401K & Retirement options

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.