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Job Description :
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DCA Airport.
MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise.
A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment.
Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members.
Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by :
Lounge Hours of operation are from 5 : 00 9 : 00 SUNDAY- FRIDAY, 5 : 00- 8 : 00 SATURDAY. Hours are subject to change due to business need.
Qualifications : A successful candidate will possess the following qualifications :
Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience required, including reservation experience
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customers needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members experience at the forefront of everything you do
Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
Ability to utilize and switch from multiple technology platforms with ease
Adapt to an ever changing environment and being resilient
Ability to work flexible shifts including nights, weekends, and holidays is essential
Light to moderate lifting may be required for certain job tasks.
Salary Range : $20.00 to $22.12 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees -to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Last updated : 2024-05-10
Full Time
Business Services
$39k-50k (estimate)
05/12/2024
05/13/2024
amexinc.com
MINNEAPOLIS, MN
200 - 500
1981
Private
MOHAMED NOURI
$10M - $50M
Business Services
Amex provides marketing and distribution channels for technology based companies and products.
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