Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

The Pharmacy Program Support Representative will perform duties and tasks related to the daily operations of the Elevate Provider Network and provide support to the managed care / pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.

Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications

Provides call, fax and email support for customers, Sales Executive, Business Coach, and Managed Care Directors to resolve customer issues for all Elevate related programs

Troubleshoot website issues for Central Pay and Prescribe Wellness and escalates to the proper team

Aids with pharmacy questions and issues including accounting, reconciliation issues, funds on hold and payment inquiries

Calculating pharmacy reimbursements, contract, DIR and GER / BER rates

Serves as liaison with Elevate partnered vendors : FDS, eRx, and Prescribe Wellness

Awareness and understanding of Elevate Help Desk Roles, Responses, and Procedure Work with other team members to ensure timely and proper completion of tasks and projects as assigned by management Identify and report to management any process or system concerns / errors discovered through self-exploration or customer reported

Be a strong team player

Actively participate in team and department meetings, trainings, and activities

Have an individual awareness of other aspects of Elevate beyond your current role and responsibilities

Understand what importance and function the other teams within Elevate have in relation to your team and functions

Receive and identify all MAC requests received via email and distribute accordingly

Daily entry of all requests & additions including data entry, online submission, and outcome communications

Weekly submission of research requests to PBMs

What your background should look like

Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry

A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness

A combination of training, education, and / or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles

Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures

Pharmacy Tech license or equivalent is preferred

Customer service and troubleshooting skills to properly resolve common everyday issues to prevent escalations or customer complaints

Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned

Ability to work interdependently with other team members to accomplish daily tasks and processes

Ability to communicate effectively and professionally verbally, non-verbally, and in writing

Possesses decision-making and problem-solving ability

Proficient in Microsoft Office Excel (, VLOOKUP, Access, Word, Power Point, and Outlook)

Possess a high discipline for performing quality work and a strong focus on customer satisfaction

Proficient knowledge and experience in using features of Microsoft Outlook including : E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools

Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Salary Range*

$36,100 - 51,480

This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado / California / Washington / New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies :

Affiliated Companies : AmerisourceBergen Drug Corporation

Last updated : 2024-05-08