Starting Rate - $16.00/hour to $18.31/hour, actual rate will depend on experience

Position is overtime eligible

AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.5 Billion and serving a membership base of over 150,000 members across Central New York, the United States, and beyond. For 72 years we have been committed to our members, our employees, and our communities. In 2022 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.

AmeriCU Credit Union is in search of an ITM Teller who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. You will provide professional and quality service that exceeds member expectations. Evaluate member needs to provide the right financial products and services. Develop, manage, expand and retain relationships with members and potential members. Educate and prepare members for financial success. Support other teammates within the financial center acting as a role model for the MVP1 team culture.

As an ITM Telleryour primary responsibilities will include:

• Greet members in a professional and enthusiastic manner that embraces the MVP-1 Team culture. Provides a seamless member interaction in line with member expectations of an in-person teller transaction.
• Accurately and efficiently assist member in performing financial transactions via assigned interactive teller machines.
• Provides a warm handoff to a financial center representative when a transaction is unable to be completed via the interactive teller machine technology.
• Record into the Customer Relationship Management software (Synapsys/Salesforce) all encounters with members for accurate recording of services provided.
• Accurately reconcile assigned machines at the close of the business day.
• Maintain knowledge of and adhere to all applicable compliance/operational risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.