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AmeriCU Credit Union
Rome, NY | Full Time
$42k-53k (estimate)
5 Months Ago
AmeriCU Credit Union
Rome, NY | Full Time
$42k-53k (estimate)
5 Months Ago
Card Resolution Specialist
$42k-53k (estimate)
Full Time | Banking 5 Months Ago
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AmeriCU Credit Union is Hiring a Card Resolution Specialist Near Rome, NY

Card Resolution Specialist
Location: 231 Hill Road, Rome, NY 13441
Starting Rate - $20.91/hour to $26.14/hour, actual rate will depend on experience.
Position is overtime eligible
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74 years we have been committed to our members, our employees, and our communities. In 2023 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 19 out of 70!
The Position:
AmeriCU Credit Union is in search of a Card Resolution Specialist who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As Card Resolution Specialist you will:
  • Directly support of the Card Services Department disputes area.in daily and backup duties.
  • Support the administration and operational staff of the Card Services & ATM Department in conjunction with policies and programs that support and further the credit union with the strategic goals and objectives.
What You’ll Do:
As a Card Resolution Specialistyour primary responsibilities will include:
  • Research, investigate and resolve member-initiated claims for disputes/fraud transaction requests, that include coordinating funds recovery directly with merchants (where possibly) and processor, within regulated guidelines and timetables along with closing out with proper supporting documentation and communication to the member.
  • Input/send claims to our card vendor along with tracking, processing and maintaining status of cases and chargebacks through end of lifecycle, ensuring that we stay within regulated timelines.
  • Ensure clear, concise, and compelling research is logged and documented thoroughly.
  • Maintain a daily case log while meeting all Regulation E, Regulation Z and card/network requirements and chargeback timelines.
  • Maintain thorough knowledge of credit, debit, and PIN operating procedures, be up to date and proficient with Regulation E and Regulation Z policies.
  • Conduct additional research and follow through on more complex cases. (Include Supervisor notification). Investigate member transactions through comprehensive research, including but not limited to review of CCTV video.
  • Assists both internal and external members by providing accurate card information as needed regarding their card account and act as liaison between Credit Union and Credit Card vendor for more complex items to be researched. Works to resolves member complaints regarding incorrect postings, billing discrepancies, etc. Responds to Credit Bureaus disputes for credit cards on the E-Oscar web site.
  • Monitor online dispute program(s) and work with vendors on any updates, changes, testing and/or modifications.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off and a Floating Holiday for your Birthday
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$42k-53k (estimate)

POST DATE

01/12/2024

EXPIRATION DATE

07/01/2024

WEBSITE

americu.org

HEADQUARTERS

CAMILLUS, NY

SIZE

50 - 100

FOUNDED

1950

TYPE

Private

REVENUE

$5M - $10M

INDUSTRY

Banking

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About AmeriCU Credit Union

AmeriCU is a New York-based financial firm that provides personal banking, mortgage, credit card, and related services to individuals and businesses.

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