Description

Americo Manufacturing Company, Inc a CSG Company. has an immediate opening for an experienced Sales Support Specialist Team Member. Qualifications include a minimum of 6-months customer service/sales administration and order entry experience, preferably in a manufacturing environment. Candidate must be a reliable self-starter with the ability to multi-task and to react quickly to change. Other qualifications include strong communication, organizational and computer skills. Full benefit package including Medical, Dental, 401(k), Parental Leave and Paid Time Off.

Qualifications

Job Duties and Responsibilities:

• Keep all customer information updated in Syspro, Act, and/or Excel databases.

• Enter, track, and research sample orders/statuses and communicate to reps and customers.

• Assist with other order entry and all that encompasses.

• Process POD rebates.

• Provides pricing, freight quotes and delivery information to customers.

• Responsible for logging all emailed and faxed orders on a daily log sheet.

• Process customer orders, request and send acknowledgements.

• Proof customers' orders to ensure complete information has been entered.

• Must maintain accurate files and notes on orders as needed.

• Respond to customer (internal as well as external) via email and phone.

• Provides pricing, freight quotes and delivery information to customers.

• Must keep current with customer accounts and special requirements.

• Resolve issues with customer orders, which may include coordination with sales, warehouse, and logistics employees.

• Must maintain good knowledge of product base and keep current.

Other Skills and Abilities:

• Must possess good working knowledge of Microsoft Applications including Word and Excel.

• Capable of data entry with detail and accuracy.

• Attention to detail and accuracy.

• Ability to multi-task and have good organizational skills.

• Excellent communication abilities both verbal and written.

• Other administrative duties as assigned

Education and/or Experience Requirements:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.