Are you a IT professional seeking a new opportunity? If so, we want YOU to be our next Service Desk Technician in Mechanicsburg, PA!

As a Service Desk Technician, you will:

• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Service Desk Technician:

• Provide first-level contact and problem resolution for all users with assigned software application problems. 
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. 
• Respond to users requests for technical assistance in person, via phone or electronically. 
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

• 1 years' experience in a Service Desk environment
• DoD 8570 Certification (Security CE or equivalent) or ability to obtain within 90 days
• Secret Clearance or ability to obtain a Secret Clearance!

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $25.00/hr - $30.00/hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.