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Document | TITLE- Sales Support Associate |
Scope | To ensure job description matches application’s expectations of duties |
Date Updated | January 2024 Version 1.0 |
Reports to : Director of Sales | |
Location: TopHat Distribution | |
Employee Name: | |
Hire Date: |
Who We Are |
AmericannMade is a vertically integrated cannabis company. Our expertise in forming strategic partnerships within the cannabis community has allowed us to grow exponentially while remaining a privately funded company giving us the opportunity to deliver the best in cannabis genetics throughout California. With over 20 years operating in the State of California, AmericannMade is a leader in innovation and execution. Having multiple cultivation, distribution and manufacturing facilities along with 4 retail locations throughout Southern California, we can proudly boast that we are a true farm to head cannabis company.
General Summary |
Sales Support Associates will play a vital role in ensuring the efficient and effective operation of sales, customer service, and order fulfillment processes of HOTBOX distribution and fulfillment facilities. Plays active role assisting with reporting in various departments. This includes collaborating with sales, order fulfillment, delivery, accounts receivable, and training departments to gather and analyze data, generate reports, and provide insights to support decision-making and performance evaluation. Sales Support Associates will be responsible for compiling sales performance metrics, order fulfillment status reports, delivery tracking data, accounts receivable aging reports, and training effectiveness evaluations. By actively supporting reporting and other sales related activities across departments, Sales Support Associates help to ensure transparency, accountability, and informed decision-making within the organization, ultimately contributing to the overall success and efficiency of sales and order fulfillment operations.
Essential Job Functions |
Sales support associates need to effectively communicate and collaborate with various departments such as sales, order fulfillment, delivery, accounts receivable, and training to ensure alignment and coordination of activities.
This can include assisting with customer inquiries, processing sales orders, preparing sales and other reports, and maintaining customer databases.
Coordinating with the fulfillment team to ensure timely and accurate processing of orders, managing inventory levels, and addressing any issues or delays in fulfillment.
Working with the admin and delivery teams to assist with the schedule and coordinate deliveries, track shipments, and address any delivery-related issues that may arise during or after the delivery has been completed.
Assisting with invoicing, payment processing, and resolving any billing or payment discrepancies to ensure timely and accurate AR management as needed.
When necessary , providing training and support to HOTBOX AEs and account’s staff on product knowledge, features, benefits, and any updates or new products to ensure they are well-equipped to assist customers effectively.
Providing excellent customer service by addressing customer inquiries, resolving issues or complaints, and ensuring customer satisfaction throughout the sales and order fulfillment process.
Maintaining accurate records of sales transactions, order status, customer information, and other relevant data to support business operations and decision-making.
Identifying and resolving issues or challenges that may arise in the sales, order fulfillment, delivery, or AR processes to ensure smooth operations and customer satisfaction.
Proactively identifying areas for process improvement, efficiency gains, or cost savings within the sales and fulfillment operations and collaborating with relevant departments to implement improvements.
Minimum Job Qualifications |
Employee Conduct |
This position has no supervisory responsibilities.
Physical Requirements |
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Expected hours of work |
Other Duties |
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Signatures
This job description has been approved by all levels of management:
Manager____________________________________________________
HR_________________________________________________________
Employee signature below constitutes an employee's understanding of the requirements, essential functions and duties of the position.
Employee______________________________________________________ Date_____________
Full Time
$52k-65k (estimate)
05/09/2024
08/05/2024
The job skills required for Sales Support Associate include Customer Service, Product Knowledge, Written Communication, Customer Satisfaction, Order Processing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Support Associate positions, which can be used as a reference in future career path planning. As a Sales Support Associate, it can be promoted into senior positions as a Sales Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Associate. You can explore the career advancement for a Sales Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Associate job description and responsibilities
Perform with field sales to attain and validate delivered orders.
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They assist clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
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Aales support associate needs to greet and acknowledge the consumers.
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They work directly with customers, carefully creating and nurturing a superior customer experience that will strengthen future product sales.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Associate jobs
A sales support specialist performs administrative tasks to support the sales team and help them to gain and keep customers.
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Make those sales targets visible.
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A Sales support associate needs to make a positive connection with customers to secure purchases.
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Previous experience as a sales professional will be an advantage.
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Communication skills are everything for a sales associate.
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Step 3: View the best colleges and universities for Sales Support Associate.