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**Business Customer Service Specialist I**

** Fort Wayne, Indiana**

**Business Customer Service Specialist I**

** Fort Wayne, Indiana**

**exciteexcite**

Put your customer skills to work on the front line of our operations.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Call Center**

* A high school diploma or have earned your GED

* At least one year of customer service/sales work experience

* Familiarity with Windows computers

**Priority Hiring Event - Ft. Wayne, IN** **Event Date/Time: Friday, February 25th 10am-6pm EST & Saturday, February 26th 9am-2pm EST** **Hiring Event Location: AT&T Office - 3811 Illinois Rd, Fort Wayne, IN 46804** Walk ins are welcome! Please make sure to first apply and complete the Virtual Job Tryout (VJT) PRIOR to attending. Be preparted for a same day interview.

Answer your calling and take the lead at our company. As a member of our Call Center team, youll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.

A career with us also comes with big rewards! We offer a competitive compensation package andBusiness Customer Service Specialists can earn up to $43Kper year.Theres also the opportunity to make up to 300% of a monthly target incentive.

As Business Customer Service Specialist, youll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as youll consistently work to meet sales quotas and services objectives. Youll need to exhibit calm under pressure and be persuasive and sales driven. With each inbound call, youll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.

You may also be required to:

* Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

* Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

* Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. Proactively engage T3 support (network and IT) to address & resolve issues.

* Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

* 6 months to 1 year of customer service/sales work experience

* Familiarity with Windows computers

* An ability to deliver regular and reliable attendance from Monday Friday (no weekends)

Joining our team comes with an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

* Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

* AT&T Internet (Fiber where available)

* Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply

* AT&T phone & AT&T wireless home phone

Well also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. Youll have everything needed to hit the ground running.

Theres no better time than now to dial into a career with AT&T. If youre ready to join our team, lets talk! Apply today.

**Job ID** 2209705 **Date posted** 02/09/2022 **Benefits**

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation*