Title: Business Analyst IV/JIRA - Envoy Product Owner

Location: 1575 Sherman St. Denver, Colorado 80203

Interview: WebEx

Work is a hybrid environment. Required to be in the office on Tuesdays and Thursday at 1575 Sherman St. between 7.45 am and 5 pm.

As a contractor for the Business Innovation Technology and Security (BITS) team, this position will manage the JIRA and Envoy solutions. The BITS team launched using JIRA in December 2023 as a tool to assist in workflow and project management, risk tracking, and collaboration. The team also uses JIRA to collect data for continuous process improvement efforts. The incumbent is responsible for ensuring that the board setup is correct, providing support for users, and ensuring the overall health of the solution. The product owner will also be responsible for the Envoy hoteling solution. The Colorado Department of Human Services (CDHS) launched Envoy in September 2023 as part of the Return to Office initiative. The Envoy solution allows users to reserve desk space, conference rooms, and provides notifications for package deliveries. The incumbent is responsible for troubleshooting any user issues, working with the vendor to launch new modules, and the routine maintenance of the solution.

1. Configuration and Administration:

a. Customize Jira workflows, fields, screens, and schemes to align with the agency's project management processes.

b. Implement and manage plugins and add-ons to enhance Jira functionality.

c. Configure new modules to meet agency needs.

d. Administer user permissions and security settings to ensure appropriate access levels.

e. Troubleshoot user access issues.

2. User Support and Training:

a. Provide ongoing support and training to solution users within the agency.

b. Troubleshoot and resolve user issues related to Jira functionality.

c. Create and maintain documentation on best practices and usage guidelines.

3. Integration and Collaboration:

a. Integrate Jira with other tools and systems used within the agency to facilitate seamless collaboration.

b. Collaborate with other IT teams to ensure the proper functioning of integrations and data exchanges.

c. Partner with stakeholders to update maps and assignments.

4. Monitoring and Performance Optimization:

a. Monitor solution performance and implement optimizations to ensure optimal efficiency.

b. Conduct regular system health checks and address any identified issues.

5. Upgrade Management:

a. Plan and execute Jira software upgrades in coordination with the OIT team.

b. Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance.

6. Reporting and Dashboards:

a. Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity.

b. Collaborate with stakeholders to understand reporting requirements and implement solutions accordingly.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience managing a JIRA environment, preferably in a government or state agency setting.
• In-depth knowledge of Jira configuration, administration, and customization.
• Strong understanding of agile and project management methodologies and best practices.
• Excellent communication and interpersonal skills.
• Ability to train and support users effectively, including content creation and presentation.
• Knowledge of Envoy hoteling solution a plus.

Estimated Duration

01/15/2024 - 07/15/2024