Who are we?

American Pain Consortium’s Center for Pain clinic is one of the oldest free standing non-hospital affiliated pain centers in the Midwest (originally established in 1993). Our Indiana clinic footprint includes Indianapolis, Greenwood, Avon, and Lafayette while our Ohio footprint includes Columbus, Dublin, and Springfield. We also have 4 Ambulatory Surgery Center locations. Our caregivers build strong teams that deliver exceptional interventional pain management care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

What do we do?

Our clinical multidisciplinary approach to care delivers the correct intervention to each and every patient; each and every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.

APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a family and life balance. APC is seeking an individual who is wanting to learn, develop, and grow in as a Medical Assistant.

Job Summary

The Medical Assistant will be responsible for assisting the clinical team and providers with all aspects of patient care including, but not limited to, answering messages, obtaining medication prior authorizations, contacting physicians and pharmacies, accessing patient records in accordance with HIPAA standards, ensuring patient flow through the clinic and escorting patients to exam rooms, facilitating the collection of testing, and appropriately document patient’s vitals, medical history, and other applicable components of patient information into the EMR system.

Essential Duties & Responsibilities (What You’ll Do)

·Assist the clinical team with all aspects of patient care including, but not limited to; answering messages, obtaining medication prior authorizations, contacting physicians or pharmacies, record retrieval, and random pill counts.

·Assists the providers with the completion of medication prior authorizations and other forms as requested. Verifies and asks appropriate questions to determine what prior authorization may be required and facilitates the accurate completion of forms by applicable parties in a timely manner as not to delay needed patient care. 

·Contacts pharmacies to submit prescriptions for patients as dictated and documented by the attending provider with accuracy.

·Accesses patient records in accordance with HIPAA standards and enters accurate and complete medical documentation which includes, but is not limited to messages, clinical visits, interactions, and communication with patient and other healthcare providers.

·Ensures documentation for appropriate order and the correct medication list is attached to every UDT record. Reconciles each medication list on file with the patient at time of rooming. 

·Facilitate the flow of patients through the clinic by ensuring all patients are seen timely by provider, greet and escort the patients to and from the exam rooms. Manages time appropriately and utilizes efficient processes to keep patients on schedule and support reduced wait times. 

·Facilitate the collection of other testing which may include but are not limited to, MRSA swabs, Oral Mouth Swab, PGT testing. Ensures testing is appropriately documented and performed in accordance with the documented physician order. 

·Demonstrates compassionate and professional communication, relays accurate and complete information during each patient interaction. 

·Appropriately follows clinical practices for controlled substance inventory management through time stamped documentation as confirmed with signature by two parties, without exception. Reports or orders needed supplies as applicable per location processes.

·Return patient calls and document the action within EMR system. Triages effectively and dispatches to the appropriate areas 100% of the time. Always maintains professionalism and courteous tone and returns voicemails within 24 business hours 100% of the time.

·Document the assessment, vitals, patient’s subjective history and/or other applicable components of the patient information into the EMR (electronic medical record) system in a timely manner. Alert attending provider of any urgent issues or concerns presented by the patient or observed during the triage and assessment.

·Utilize universal precautions techniques for infection control within the practice. Ensures room has been appropriately sanitized and prepped for patient care.

·Other duties as assigned

Minimum Qualifications (What We Are Looking For)

·Excellent verbal and written communication skills.

·Excellent interpersonal and customer service skills.

·Excellent organizational skills and attention to detail.

·Excellent time management skills with a proven ability to meet deadlines.

·Strong analytical and problem-solving skills.

·Ability to prioritize tasks and to delegate them when appropriate.

·Ability to function well in a high-paced and at times stressful environment.

·Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

·High school diploma or general education degree (GED)

·Medical Assistant certificate a plus

·Typing test of 40 WPM

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

·Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

·Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner.

·Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position has no supervisory responsibilities

Benefits (Work Perks)

Included for all full-time positions

·Medical, Dental, and Vision Insurance

·Paid Time Off

·Paid Holidays

·Matching 401K plan

·Medical Assistant Career Ladder

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.