EMR Client Support/Level 1 QA

Brooklyn, NY

Seeking a EMR Client Support/Level 1 QA to join the team of a clinical/financial software company that supports companies within the skilled nursing and assisted living industries. The EMR Client Support/Level 1 QA professional will serve as the primary client support representative. 

Salary: Up to $70K per year (depending on experience)

Requirements:

·High School Degree required, Associates or Bachelor’s preferred, LPNs or CNAs encouraged to apply.

·Must have the ability to interact with various levels of IT and Medical professionals.

·Prior experience in a healthcare environment (skilled nursing/assisted living facilities) preferred.

·Must be able to multitask and work with multiple systems and computer screens at once.

·Must be willing and able to travel to client sites occasionally for training or support.

·Excellent verbal and written communication skills

Description:

·Answering varying volumes of inbound calls and responding to inbound email inquiries.

·Assisting clients in troubleshooting and resolving EMR problems.

·Providing training to clients as needed for issue resolution.

·Documenting customer inquiries and interactions in our internal issue tracking tool.

·Adhering to internal and external service level agreements.

·Resolving client questions and complaints with courtesy and professionalism.

·Escalating issues as necessary.

·Participating in educational opportunities to become proficient in the EMR product and long-term care industry.

·Engaging in other assigned tasks such as system configuration, training documentation, or training new EMR clients as requested.

#6406