MUST HAVE AN Active Security Clearance 
Position is ONSITE

Summary 

The Network Systems Admin Engineer will be responsible for managing and maintaining the network infrastructure equipment, troubleshooting network performance issues, managing and controlling network Internet Protocol ranges and scopes, and providing technical guidance for directing and monitoring information systems operations. They will also manage physical and virtual servers, control and monitor user access to computing environments, and maintain and monitor system resource utilization.

Will be required to install, configure, and manage switches, routers, wireless access points, and other network infrastructure equipment, and maintain and update routing tables, operating systems, security patches, and upgrades ensuring 99% network uptime during normal business hours. They will also provide technical support to end-users on various computer, software, printer, web, and mobile device-related issues, identify, research, and resolve technical problems, provide Tier II support to end-users, and simulate or recreate user problems to resolve operating difficulties.

Responsibilities 

• Install, configure and manage switches, routers, wireless access points and other network infrastructure equipment. Shall maintain and update routing tables, operating systems, security patches, and upgrades ensuring 99% network up-time during normal business hours.

• Manage and control network Internet Protocol ranges and scopes.

• Compile and maintain records, reports and change management logs concerning network maintenance.

• Provide technical guidance for directing and monitoring information systems operations. Design, test, install, document and support network systems, including LAN/MAN/WAN systems.

• Troubleshoot network performance issues. Analyze network traffic and provide capacity planning solutions.

• Monitor and respond to facility hardware and software problems. Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Elevate issues to the government lead for support at a Program Management Office level.

• Perform system-level design and configuration of products, including determination of hardware, operating system, and other platform specifications.

• Plan large-scale systems projects through vendor comparison and cost studies.

• Perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including hardware, software, budgetary, and support facilities and/or equipment.

• Provide quality assurance review and the evaluation of new and existing software products.

• Perform network and systems operations activities, including computer and telecommunications/communications operations, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or strategy and operations.

• Provide input to the government lead on policy-level discussions regarding standards and budget constraints.

• Perform complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

• Respond and monitor priority requests and critical outages effecting hardware, software, or network problems within 15 minutes of identification. Will resolve priority requests and critical outages within 2 hours, priority workorders within 1 duty day and routine workorders within 3 duty days.

• Provide routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

• Utilize software and hardware tools to identify and diagnose complex problems and factors affecting network performance.

• Troubleshoot network systems when necessary and makes improvements to the network.

• Manage physical and virtual servers, performs log analysis, error detection, fault correction, backups, restores, startup and shutdown of systems as required. Build, configure, patch and upgrade servers, operating systems and applications.

• Develop and maintain daily, weekly and monthly scheduled network component and Functional System backups. Restore data to support systems and data recovery due to hardware, software or user error.

• Control and monitor user access to access to the 6 MDG computing environment. Add, delete, and modify user access to network resources. Manage account profiles, permissions and access to resources.

• Support connectivity of other systems to networks and troubleshoot connectivity problems.

• Test and integrate system modifications and upgrades to ensure compatibility.

• Maintain and monitor system resource utilization (disk configuration, available storage, memory, central processing units) and recommend changes to improve performance.

• Perform system evaluations and certifications as required.

• Maintain compliance with all applicable Maintenance Task Orders, Computer Emergency Response Team notifications, Security Technical Implementation Guidance instructions, and Time Compliance Network Orders. Ensure an average monthly vulnerability index of no more than “3” for each network infrastructure component, functional server, and system as measured by ACAS or downward-directed measurement tool.

• Perform operating system and application upgrades and security patches after 6 MDG duty hours so as not to cause disruption to the delivery of healthcare.

• Perform daily on-site status assessments of the health and operability of all responsible network infrastructure components and functional systems prior to the start of the 6 MDG duty day (0700). Troubleshoot and make appropriate notifications and assistance requests (i.e., work orders) for network infrastructure components and functional systems in a degraded state following 6 MDG directions and processes.

• Utilize the MTF’s automated management tools (DHA ServiceNow & AFNET Remedy) to record, troubleshoot, refer, solve and close customer requests for assistance. 

• Responsible for the configuration, maintenance, and operations of various network infrastructure systems, such as CISCO, Brocade, Juniper, and common office automation systems. They will also be responsible for maintaining and operating clinical systems and applications, including PACS, pharmacy dispensing systems, patient notification systems, and dictation systems. 

Education and/or Experience 

• Hold a minimum of CompTIA Security certification and Cisco Certified Network Associate (CCNA) 

• Have extensive knowledge, competencies, technical skills, and abilities to support the configuration, maintenance, and operations of network infrastructure, functional system components, and software on a large Military Treatment Facility campus. 

• Must be able to communicate effectively, both verbally and in writing in English. 

• (1) Proof of hepatitis B, measles, mumps, rubella, varicella, and influenza, negative TB skin test. (2) No medical tests required by the contract may be performed at the MTF except TB testing after start of work. (3) Annual influenza vaccine may be provided by MTF if available. 

• MUST HAVE AN Active Security Clearance