American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

• Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
• Deliver a simple customer experience with every interaction
• Trouble-shoot and problem solve situations that may be outside standard procedures
• Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

• Ability to demonstrate strong communication and interpersonal skills
• Basic software and web knowledge, and the ability to pick up new technology quickly
• Work well with others, and be willing to help team members
• Ability to problem solve
• High attention to detail
• Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

What’s in it for You

• Work-life balance – We offer set schedules that are flexible
• Potential for advancement within the organization
• Benefit Package that includes:
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Company paid disability insurance
• Paid Holidays
• Paid Time Off
• 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
• $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Signing bonus
• Paid time off
• Work from home
• Flexible schedule

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency/ping?
• Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?
• Do you have a headset and web cam?
• Do you have a quiet place to work in your home?
• Does your computer have an Intel i5 processor or equivalent?
• Does your computer have at least 8GB of RAM?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Location:

• Phoenix, AZ (Required)

Work Location: Remote