Who We Are

American Lightscapes is a veteran, and prior first-responder-owned company, specializing in landscape and architectural lighting. We design and install low-voltage lighting systems — from pool cages to tree uplights and everything in between, throughout Manatee and Sarasota counties.

We have a tight-knit, supportive team in the field and office, and we pride ourselves on quality work and customer service. We’ve become the area's #1 outdoor lighting provider in just a few years. If you think you might want to join our team of all-stars, keep reading.

Position Basics

This is a full-time, 40 hours/week position. You'll work in the office Monday-Thursday and can work remotely on Friday. A dedicated work cell phone and laptop will be provided.

How You’ll Contribute to the Team

The Operations Administrator is a back-office team member who delivers excellent customer service, oversees daily business functions, and supports ownership. This role is responsible primarily for client relations, and works with the CEO, Design Manager, & Sr. Field Supervisor, to deliver top-tier customer service. This role is also responsible for supporting ownership through process creation and improvement, human resources management, and overseeing the company's daily functions. This role reports directly to the CEO.

Primary Responsibilities

• Answering phone calls and respond to inquiries in a professional and friendly manner
• Sending invoices for completed jobs and keeping track of unpaid invoices
• Overseeing the inbound lead process
• Depositing checks in online banking and applying to invoices
• Completing follow-up calls to recently serviced clients
• Scheduling approved client projects or adjusting the schedule, and coordinating staff availability
• Placing special orders and ensuring they are received before scheduled installs
• Scheduling repairs
• Overseeing scheduling and invoicing for recurring maintenance agreements
• Completing HR functions, including payroll, onboarding, and offboarding
• Creating and maintaining standard operating procedures
• Supporting and collaborating with ownership in process creation, improvement, and implementation
• Managing CRM, price-book, workflow, and necessary integrations
• Communicating with the bookkeeper to troubleshoot Quickbooks and CRM sync
• Collaborate with CEO on team events, holiday parties, etc
• Collect and sort mail
• Order office and snack supplies
• Oversee fleet vehicle insurance and file necessary claims

This list will be revisited, and responsibilities will be added/changed/removed as needed.

Qualifications and Competencies

• Highly motivated and friendly attitude
• Team player
• Coachable and willing to learn and grow through the application of constructive criticism
• Resourceful and creative
• Ability to use our email, scheduling, and quoting software (experience with Slack and Google Suite - bonus but not required)
• Ability to prioritize your tasks and work efficiently
• Familiarity with customer service, invoicing, and collecting payments
• Excellent written and communication skills
• Excellent organization skills
• Upbeat, outgoing, high-energy personality
• Experience working with and supporting Executive/C-Suite level roles
• Access to a home office or private space to make phone calls

Incentives

• Work from home on Fridays
• Computer provided
• Company phone — and we support a healthy work/life balance
• Full health benefits — including medical, dental, vision, and life insurance
• 401k retirement matching — company matches up to 4% of your earnings
• Stocked office snacks and beverages and seasonal team events and lunches
• Paid time off — accrued each month

American Lightscapes is an equal-opportunity employer. We have a zero-tolerance policy for employees operating on company time under the influence of substances. We perform background checks upon hire.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Sarasota, FL 34240 (Preferred)

Work Location: In person