At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description We are seeking a dynamic and experienced Senior Research Manager to join our team. This role is pivotal in executing multiple customer experience research projects with rigor, accountability, and strategic insight. Key Responsibilities Lead and prioritize a portfolio of new and evergreen projects. Oversee research support staff and ensure project deliverables are met on time. Build strong relationships with internal clients, partners, and third-party companies. Serve as a research partner across all divisions, sharing expertise in methods and tools. Provide strategic advice to leadership from primary research. Skills and Competencies Proficiency in Qualitative and/or Quantitative Research Methods. Competency in Research Tools such as Qualtrics, Medallia, etc. Exceptional Presentation Skills - Storytelling and PowerPoint. Proven ability to organize, translate, and present complex quantitative/qualitative, mixed methods research design, analysis, and reporting to senior executives. Demonstrated skills necessary for strategic thinking and being solution-oriented. Strong competency in statistical analysis and data visualization software. Excellent attention to detail, highly organized, and strong interpersonal skills. Ability to maintain absolute confidentiality. Qualifications Bachelor’s degree in the social sciences (e.g., anthropology, psychology, sociology) required. 5-7 years of experience in applied research. Master’s degree in social sciences preferred. Proven ability to manage all aspects of research projects, including outsourced activities. Ability to manage staff, activities, and meet deadlines for multiple ongoing projects. Ability to work with culturally diverse populations. Proficiency in data processing applications (Microsoft Office products). Ability to read and speak Spanish preferred, but not required. #LI-TM1 Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans) 401K Retirement Plan with 7% Employer Contribution Exceptional Paid Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance Enterprise Learning and Development And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC. ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. Thanks to the work being done by ALSAC employees, the families of St. Jude patients never receive a bill for treatment, travel, housing or food. It’s more than a job; it’s a place where you can do what you love, and love why you do it. #1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.