American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years. We have also rated among the Top Workplaces in the USA by USA Today for the past four years.

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.

• Manage, monitor, and maintain all network infrastructure to the highest standards.
• Research, evaluate, and recommend emerging technologies and upgrades to existing systems.
• Configure, implement, and verify system backups, security, and redundancy strategies across various disciplines.
• Identify potential issues and implement the best possible solutions in a timely manner.
• Craft custom scripts, increasing automation and efficiencies for network communication and other connected systems.
• Manage, monitor, and maintain Hyperconverged Infrastructure and storage systems to ensure appropriate resource management and quickly address any issues when discovered.
• Work within a structured Change Management environment to ensure all changes are documented.
• Collaborate with team members and business stakeholders to ensure successful, supportable, and reliable systems that ensure the highest level of availability.
• Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks.
• Conduct high-level root-cause analysis for service interruption and establish preventive measures.
• Create reports and documentation outlining findings and solutions
• Participate in the overall daily operations, backup strategy and recovery plans and procedures.
• Stay current with company guidelines to ensure all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Install, configure, and test operating systems, application software, and system management tools.
• Plan and implement system automation for increased efficiency.
• Develop, and document the implementation of WAN/LAN processes and procedures.
• Manage, track and close service requests and incidents in a timely manner.
• Maintain a high level of knowledge in all current systems.
• Perform other duties as assigned.
• Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.

Education: Bachelor’s Degree in Computer Science/MIS or equivalent years of experience in similar position. Cisco certification preferred.

Experience: Seven (7) to Ten (10) Years of technology and/or IT experience. Property and casualty industry experience preferred.

Skills and Knowledge:

• In depth TCP/IP based LAN/WAN experience required.
• Proficiency and significant exposure to enterprise storage systems (HPE, Dell EMC, etc.) and enterprise backup solutions (Veeam, Cohesity, etc.).
• Experience supporting the following technologies: Routing, OSPF, VPN, VMWare, Site Recovery Manager, and strong troubleshooting experience in a complex network environment across multiple locations.
• Experience with and understanding of AWS, Azure, and other cloud environments.
• Windows/Linux server administration experience preferred.
• Must possess strong communication, organizational, writing, and customer service skills, including professional demeanor.
• Ability to work well independently, with outsourced resources and with a team to develop solutions and manage projects.
• Must be driven and demonstrate ownership of daily work performance and to anticipate issues and resolve them quickly.
• Ability to maintain a positive attitude.
• Ability to interpret rules and regulations and how they apply operationally.
• Must be flexible and work well in a rapidly growing and changing environment.
• Must exhibit strong time management skills and the ability to remain focused on details.
• Ability to maintain a high level of confidentiality.
• Ability to effectively interact with employees at all levels of the organization.
• Ability to adhere to all organizational policies and procedures.