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Resident Maintenance Supervisor
$75k-98k (estimate)
Full Time
3 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
American Homes 4 Rent is Hiring a Resident Maintenance Supervisor Near Tampa, FL
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
The Resident Maintenance Supervisor is responsible for the managerial oversight of Field Schedulers and Resident Maintenance Specialists within an assigned territory. Supervises the logistics of maintenance coordination process, ensuring it is effective and efficient as possible, with the ultimate goal being to satisfy the needs of the Residents and maintenance of each property in their territory.
Responsibilities:
- Oversees and supervises team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. Hires and onboards new team members. Ensures proper scheduled coverage of Field Scheduler/Resident Maintenance Specialist team to meet organizational needs. Manages performance based off departmental reporting, for compliance with established policies and objectives. Monitors performance of team and conducts individual and team coaching and/or development sessions, as needed.
- Communicates objectives and provides oversight of daily, weekly, and monthly metrics while working closely with Field Scheduler/Resident Maintenance Specialist team in achieving desired outcomes.
- Reviews and ensures vendor bid submissions are appropriate in accordance with company expectations and meet necessary threshold to remedy the need of the asset, based on set approval limits within the department.
- Provides support, as needed to resolve issues/escalations, and ensure work orders are completed in a satisfactory and timely manner.
- Leads meetings aligned with season, and operational trends providing a proactive approach to the needs of the business. Works in partnership with the Vendor Performance Specialist and District Maintenance Managers to identify vendor needs and support vendor utilization and/or compliance. Notifies vendors, Vendor Performance Specialist and District Maintenance Managers of vendor deficiencies. Ensures vendor infractions are notated.
- Works in collaboration with various departmental teams to ensure completion of all service needs within the assigned territory.
- In accordance with applicable policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements:
- Bachelor’s degree (and/or) five (5) years of progressive responsibility in a maintenance/call center environment preferred.
- Experience leading teams required.
- Scheduling/Dispatching experience strongly preferred.
- Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth.
- Solid MS Office skills
- Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
- Strong staffing, development, and appraisal skills
- Entrepreneurial spirit and willingness to take prudent risks
- Excellent verbal, written and presentation skills
- Solid customer service, quality, and results orientation
- Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
- Ability to be an effective member of and lead project teams
- Ability to work weekends, as needed, required
Build your career with us -
At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/
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*Applications will be accepted for a period of not less than 48 hours from the posting date
Job Summary
JOB TYPE
Full Time
SALARY
$75k-98k (estimate)
POST DATE
01/13/2024
EXPIRATION DATE
04/10/2024
WEBSITE
americanhomes4rent.com
HEADQUARTERS
AURORA, CO
SIZE
1,000 - 3,000
FOUNDED
2012
REVENUE
$1B - $3B
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