Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association is seeking a Senior Manager Operations, Planning & Operations. This position can be home based within the United States.

This position is responsible for the day-to-day oversight of business operations for the National Marketing Communications Department at the American Heart Association, including management of the Workflow and Asset Management Optimization (WAMO) Initiative. This is a player-coach role intended to lead and support workflow process optimization, facilitate connection and awareness to drive greater alignment, decrease duplication, improve collaboration, and facilitate brand cohesion.

As a lead change agent, the MarComm Sr. Operations Manager will ensure the department is working efficiently and effectively in alignment with the Association’s mission, vision, values, and goals. Reporting to the Director of MarComm, Planning and Operations, this role will oversee, manage, and provide oversight of department budgets, program training and adoption, asset management strategies and enhancements to existing workflow process functionality. Additionally, this position will review performance data to assess operational progress towards goals, determine areas of improvement and identify potential areas for resource reduction and set departmental policies, goals, objectives and/or operational procedures.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.org.

Responsibilities

• Overall Department Operations: Oversee and manage business operations for the national Marketing Communications department including reviewing performance data to assess operational progress towards goals, determine areas of improvement and identify potential areas for resource reduction, direct various activities to ensure efficient operation of the MarComm department and set departmental policies, goals, objectives and/or operational procedures in conjunction with the Director of Planning and Operations and MarComm leadership.

• Workflow and Asset Management Optimization (WAMO): Lead and support digital workflow process optimization, including but not limited to governance process management, administration and management of marketing asset management strategy, training and adoption management & support of Workfront and Bynder and lead, manage and implement minor enhancements to existing program functionality.

• Relationships Management & Coach: Champions health equity, diversity, and inclusion. Provides leadership, mentoring and guidance to direct reports. Meets regularly with MarComm teams including Consumer Health, Corporate & Marketing Communications and Integrated Marketing as well as cross department and cross functional teams, enterprise-wide, to facilitate collaboration driving towards organizational and operational goals.

• Financial: Act as lead and manages department budget preparation and facilitation including communicating procedures, distributing, and completing budget templates, training and overseeing modifications or revisions. Coordinates with leadership team for preparation and submission of annual budgets for leadership review and approval. Streamlines budget processes as applicable.

• Other duties, projects, or analyses as assigned including participation of cross functional task forces.

Qualifications

• Seven (7) years of marketing, communications, operations management, or business administration experience. 
• Five (5) years of financial analysis and financial management experience.
• Project and/or Program management skills including budgeting, procuring resources, troubleshooting, etc.
• Strategic planning skills, including critical thinking, forecasting, etc.
• Three (3) years of experience managing direct reports.
• Strong interpersonal and mentoring skills, ability to influence and lead a team indirectly; build consensus and influence leadership.
• Excellent in oral and written communications. Ability to communicate with all levels of AHA staff.
• Effectively interact with Mid and Senior Level Management.
• Demonstrated ability to concurrently manage multiple projects, work in fast paced, dynamic environment and excellent in working against deadlines.
• Proficient in all Microsoft Suite products including Outlook, Word, Excel, and PowerPoint, required.

Preferred Qualifications:

• Three (3) years of experience with developing and managing processes and/or program change.
• Ability to thrive in fast-paced, dynamic environment and to adjust to new priorities as required, with limited supervision.
• A self-starter who can operate independently and take the initiative to start, own, and refine projects versus limiting the scope to reporting on and tracking projects.
• Flexibility to work in an interactive environment with a high tolerance for ambiguity and change.
• A deadline driven, no-task-is-too-small mentality.
• Strong attention to detail, organization, and time management skills

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.This position not a match with your skills? Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities