The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service.

They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handle customer issues that may arise on the sales floor.

Starting pay of $17 / hr. We offer competitive compensation, excellent benefits, and weekly pay to all of our Full-Time Team Members.

Essential Duties and Responsibilities

• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Commitment to AFW's safety policies and procedures and ability to promote awareness.
• Takes ownership for enhancing the customer experience.
• Addresses customer complaints and resolves problems as needed.
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
• Leverages technology in order to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (i.e., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving basic customer issues.
• Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
• Uses basic internet navigation to access and print information / reports.
• Basic reading, arithmetic, writing and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets and UPC labels.
• Requires recognizing, identifying and using merchandise and necessary reports.

Minimum Qualifications

• Ability to operate businesses current operating system and equipment needed to do job.
• Ability to work cooperatively as a member of a team and communicate with all team members.
• Ability to perform physical activities such as climbing, lifting, balancing, walking, stooping, bending, twisting and handling of materials.

Additional Physical Requirements

• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• The Front Office Associate position requires lifting, griping, bending, kneeling, stooping and moving for 8 hours or more daily.
• Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand / walk and regularly requires lifting / handling / carrying material or equipment of moderate weight (8-50 pounds).
• Ability to do multiple tasks.
• Ability to work under stress and time constraints.
• Ability to be flexible to changing environments and needs.
• Ability to concentrate and focus and remain productive.

Schedule

• Shifts and days off are determined by business needs.
• Open availability to work all shifts including holidays and weekends.
• Breaks and lunches will be provided by management and at times due to business needs may run early or late.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Last updated : 2024-05-14