American Floor and Home (formerly known as American Carpet One Floor and Home), a well-established kama’aina company consistently voted as one of the best places to work, invites you to join our team of proud employee-owners as a Customer Care Coordinator/Claims to help grow our expanding business by servicing customer with product pickups, resolving complaints, and providing customer a higher level of customer support with products and service. If you are able to fulfill the following requirements, you too could be a part of the team, our organization, and an employee owner:

• Excellent customer service skills
• A positive team player who has the willingness to work with and assist others and can also work independently
• Excellent interpersonal, verbal, and written communication skills
• Excellent negotiation skills
• Service oriented and able to problem solve
• Proficient with computers and Microsoft applications (Word, Excel, Outlook, etc.)
• Detail oriented and organized
• Able to multi-task in a fast-pace environment
• Accurate and meticulous
• Able to lift and carry up to 20 lbs
• Willingness and ability to perform all required job duties and additional duties as needed
• Willing to work any day of the week, including weekends and holidays

Pay Range: Depending on Experience

This is a Full-time, non-exempt position.

We believe that our employees are our greatest assets so we offer:

• competitive compensation,
• attractive incentive and bonus plans,
• ownership in the company through automatic stock distribution,
• career advancement opportunities,
• a family work culture,
• a rich benefit package that includes paid leaves, medical/dental plans, 401k plan, flexible spending accounts, employee discounts, and more.

American Floor and Home opened our doors in 1974 and has been 100% owned by its 130 plus very dedicated employee-owners since 2013. We are honored to be recognized as the 2021 BBB Torch Awards for Ethics, best flooring retailer in Hawaii, one of the Best Places to Work by PBN & Hawaii Business magazine, Hawaii’s Best by the Star-Advertiser, Reader’s Choice by Hawaii Home and Remodeling magazine, and winner of various other awards.