American Family Insurance Claims Services (AFICS, Inc.) is seeking a dedicated and empathetic Associate Desk Adjuster to join our dynamic team. We are committed to fostering an inclusive work environment where diverse talents can excel. As an Associate Desk Adjuster, you will report to a Manager and provide exceptional customer service, manage claims, and resolve conflicts with fairness and sensitivity.

We encourage candidates from all backgrounds to apply, especially those with a passion for helping others and a desire to excel in a collaborative environment. If you possess the skills listed above, we would love to hear from you.

AFICS is dedicated to getting you ready for success. Training will be provided to develop the competencies required to be successful in this role.

In this primarily home-based role, you will spend 80% of your time (4 days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

#LI-Remote Compensation Minimum:$23 / hour Compensation Maximum:#33.17 / hour

Compensation may vary based on the job level and your geographic work location.

Key Responsibilities:

• You will evaluate and investigate insurance claims with a customer-centric approach.

• You will communicate effectively with policyholders to gather necessary information.

• You will utilize time management skills to prioritize and handle multiple cases simultaneously.

• You will apply computer savviness to navigate our claims management systems and databases.

• You will demonstrate empathy and provide support to customers during stressful situations.

• You will resolve conflicts by finding equitable solutions that satisfy all parties involved.

• You will develop professional competencies through training and feedback.

Qualifications:

• You will possess outstanding customer service skills.

• You will manage your time and meet deadlines.

• You will have experience in conflict resolution, with a focus on maintaining relationships.

• You will be proficient in computer applications and be able to learn new software quickly.

• You are someone who can empathize with customers' needs and concerns.

Licenses

• Valid driver's license required plus an acceptable driving record.

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

The target start date is May 28, 2024.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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