Customer Relations Specialist

In this role, you will:

• Know the Product: Develop a deep understanding of our insurance products and services.
• Identify Prospects: Use your knowledge to identify potential customers and generate leads.
• Connect with Customers: Reach out to new and existing customers to discuss their needs and offer tailored solutions.
• Highlight Product Features: Emphasize the features of our products, demonstrating how they address customer problems.
• Answer Questions: Be prepared to answer customer inquiries about our offerings.
• Negotiate and Close Deals: Negotiate prices and terms, preparing sales agreements.
• Collaborate with Colleagues: Work closely with colleagues across different sectors to ensure a seamless customer experience.
• Maintain Relationships: Keep contact lists and follow up with customers to nurture long-term relationships.

Position Requirements

To succeed in this role, you should have:

• Education: High school diploma or equivalent.
• Experience Option 1: At least one year of experience in a sales environment, including marketing, prospecting, cold calling, networking, preparing quotes, and delivering presentations.
• Experience Option 2: Alternatively, two years of customer service experience.
• License: A Property and Casualty insurance license is preferred before starting and required after beginning employment.

Compensation & Benefits

We offer:

• Competitive Compensation: Hourly pay rate plus commission and/or bonuses.
• Training: Paid training to help you excel in your role.
• Time Off: Paid Time Off for work-life balance.

Our Commitment

At our agency, we value diversity and inclusion. We believe that everyone’s ideas and experiences matter. Join our Talent Community and be part of a team that inspires, protects, and restores our customers’ dreams in ways never imagined.

Please note that the Customer Relations Specialist is a staff member working for the agency owner and not an employee of American Family Insurance.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person