Description

Objective: To ensure that members and staff enjoy a safe and clean environment at all times.

Reports to: Housekeeping Supervisor

Criteria:

Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities include, but are not limited to:

• Get and Keep Members
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 10 minutes early and in department-specific uniform.
• Be a team player by contributing to both club and organizational goals.

• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Attend regularly scheduled department meetings for ongoing training and information sharing.
• Use proper chain of command.

As a Housekeeping Attendant, additional responsibilities include, but are not limited to:

• Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
• Report low inventory levels of products and supplies.
• Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
• Conduct a walk through with Housekeeping Manager at the end of each shift to confirm completion of duties.
• Other duties as reasonably assigned.

Qualifications