Highlands Family Medicine is an independent and entrepreneurial-minded primary care office consisting of 1 physician and 3 physician assistants seeking to add a third medical receptionist to the team. Our practice keeps the patient at the heart of all we do, creating a medial home where care and people come first.

Position Summary:

A medical receptionist's role is vital when it comes to the transactions between patients and medical providers. It involves coordinating with the clinical and administrative teams to ensure efficient, cost-effective business operations on a day-to-day basis, and ensuring exceptional customer service. Medical receptionists carry out unique front desk duties and are important for maintaining a strong provider-patient relationship and promoting patient satisfaction all throughout the clinic.

Position Responsibilities:

• Strong interpersonal and communication skills to effectively communicate with patients, physicians, other medical professionals, and office personnel.
• Excellent analytical and problem-solving skills
• Computer literacy/knowledge, and usability of EMR system (eClinicalWorks)
• Strong teamwork skills
• Answering phone calls, taking messages (such as prescription requests), and relaying information to peers in the most specific, but concise way possible
• Accurate documentation (demographic data and medical history)
• Appointment scheduling (office visits, immunizations, procedures)
• Patient intake
• Health insurance verification
• Processing patient payments
• Organizing the front office/waiting room
• Understanding of health and safety standards in the medical industry
• Communicating with patients in a timely manner
• Treating patients with courtesy and consideration

Physical Requirements & Working Conditions

• Typical business office environment
• Possibility of local travel
• Frequent viewing of computer monitor, mousing and typing
• Frequent standing, walking, and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50lbs
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to meet the essential functions of the job

Preferred qualifications:

• 1 years of clinic experience
• Communication, organizational, and customer service skills
• MS Office: Excel, Power Point, word, Outlook
• Electronic Medical Record – eClinicalWorks experience preferred
• Patient care skills

Salary & Benefits

The hiring rate for this position begins at $17 to $20 per hour.

Other benefits include but are not limited to 2 weeks’ vacation, paid Holidays, 401K participation, Medical, Dental and Vision insurance, Short Term Disability and other indemnity plans offered through AFLAC.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Work Location: In person