Job Title: Medical Receptionist

Education Requirements: College degree

Experience: Experience working in a busy aesthetic medicine/cosmetic dermatology/cosmetic plastic surgery practice preferred; we will train a dedicated and ambitious team member with long-term plans to remain in the practice, extraordinary people skills, and a clerical background in other types of medical practices and/or luxury/hospitality industry.

General Job Description: A state-of-the-art plastic surgery practice in the Centennial/Greenwood Village/South DTC area (Englewood unincorporated) is seeking a Medical Receptionist. This individual will serve as a key individual for many operational tasks of this primarlily cosmetic facial surgery solo practice. This labor intensive position demands a strong work ethic and will include primarily administrative/planning responsibilities (with limited responsibilities involving clinical/patient care). The Medical Receptionist is a front line player that must exude our image of world-class service, luxury, and commitment to excellence. Strong computer, typing, and organizations skills are required in this essentially paperless and fast-paced office. The applicant must possess the ability and willingness to learn new concepts that align with the practice's philosophies, policies, and procedures. Time will be divided between sitting, standing, and walking. Office hours are generally M-F 8-5, weekend hours by appointment only. Applicant should be prepared to work during some night and weekend hours on short notice to accommodate patients and complete work during busier times.

Applicant must be energetic, poised, self-motivated, and seeking a full-time employment opportunity. He/she should be prepared to work alongside other sophisticated individuals and be interested in interacting with prestigious clientele. Also, the applicant must believe that cosmetic surgery and procedures as well as skin care services/products have a positive impact on the lives of appropriate patients. This position is very customer-service oriented and requires that the applicant always communicate pleasantly with patients, answer phones with warmth and eloquence, and interact among other professionals in the office with a consistently positive demeanor. Applicant must thrive on multitasking, cleanliness, and extreme attention to details.

Notes: Full time team members may become eligible for additional compensation that may be applied toward health insurance and/or other benefits. Reduced pricing (some complimentary) products/services available once employment criteria met. Map may show general but not exact location of practice.

To be considered for this position, you must submit by email the following items:
1. Resume
2. Short cover letter which includes answers to the following questions:
- What about this position attracts you?

- How does this position fit in with your long term career objectives?

- What qualities do you possess that you feel will make you a strong applicant for this position?

- How would your previous employers/co-workers describe you?

- Do you have salary/wage requirements? If so, please describe, and be specific (i.e. do not simply say that this is negotiable).

Attention to detail is highly regarded in this position. We ask that you please demonstrate this quality by providing the above listed items as requested. Resumes submitted without these items will not be considered. Please note that prior to official employment with us a full background and work check of the candidate will be conducted by an independent agency. Illicit drugs are not permitted, and therefore a drug screen will also be performed as a condition to employment.

We appreciate your time and consideration.

Responsibilities (* indicates primary responsibilities):

== Clinical and Patient Care ==
greet patients in reception area*
escort patient to exam, consultation, or preoperative area*
assist with patient transfers (to and from beds/chairs) as needed
intelligently provide the patient with detailed information regarding products and services offered at the clinic*
assist with setting up examination rooms and OR
assist patient with activities and responsibilities in preparation for surgery*
assist with some aspects of recovering patient and preparation for discharge
make follow-up phone calls to patients*
clean and sterilize instruments
maintain sterilizer
clean clinical areas
maintain OSHA standards/guidelines*
promotion and sales of offered products/services*
prepare and serve limited selection of food/beverage items*
register patients according to established protocols*
oversee flow of patients from consultation to preop evaluation to postop follow-up*

== Administrative ==
schedule patient appointments*
perform various billing tasks
process monetary transactions*
demonstrate capability of working efficiently with Microsoft Windows/Office, email, Google, and other internet software*
demonstrate ability to learn and utilize Quickbooks to record business transactions
regularly track inventory using electronic system and aid with reordering when necessary
stock inventory (involves moving boxes, possibly up to 30 lbs)*
coordination and performance of various concierge services*
communicate with vendors to research the most cost-effective products and services
learn to use the electronic medical record*
open and close office on daily basis*
maintain overall clean and orderly appearance of clinic*
answer incoming calls and respond to inquiries*
assist patients with completion of all necessary forms and documentation*
maintain stock of forms and office supplies
ensure patient information is accurate including billing information*
coordinate/schedule hospital admissions, tests, and outside appointments for patients*
inform patients of medical office procedures and policy*
send/obtain information as needed
maintain and manage patient records, including photography*

== Other Expectations ==
consistent presentation of a polished and well-groomed professional appearance
wear uniform or professional attire as instructed
articulate in both oral and written communication with use of appropriate grammar
ability to train others when hired
work occasional night and weekend hours
comfort with social interactions
carry business communication device to be available (on-call) after hours
perform quality work within deadlines with or without direct supervision.
mature interpersonal skills to facilitate a healthy & comfortable environment for all patients and team members
work effectively as a team contributor on all assignments
work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations
maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
efficient, honest, consistent, and timely performance of responsibilities
handle stressful and busy periods with grace and ease
safeguard patient privacy and confidentiality
ensure reception area is well maintained, neat and clean
comfort working in an environment under audio and video surveillance
other duties as assigned

== Work with immediate supervisor to ==
identify any areas requiring attention or improvement
coordinate and optimize physician's professional and personal schedule
develop policies and procedures, measure results against standards and make necessary adjustments
improve workflow for an essentially paperless office
prepare office for accreditation survey with AAAHC

Job Type: Full-time

Pay: $19.00 - $27.00 per hour

Benefits:

• Employee discount
• Employee mentoring program
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How long would your commute to the intersection of I-25 and Arapahoe road take around 8:45AM on a weekday?
• Have you read the full description of this position, answered all questions/skill assessments, and attached a cover letter with the all of the requested information?

Work Location: In person