You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Acquisition is a core investment for American Express’ Global Commercial Services group. Core to achieving this goal is delivering personalized, customized experiences and capabilities that help our applicants apply for cards, bank accounts, and other products as easily as possible. The elegance and efficiency of our acquisition journeys will build rich experiences for our applicants and balanced and driven differentiation for American Express.

We are looking for an enthusiastic leader who leads with positivity & a sense of what’s possible, who can evolve the product role in an organization undergoing a product transformation.

As VP, U.S. Commercial Application Experiences, you will be responsible for the definition and delivery of application experiences across Small Business Cards, Corporate Cards, Banking, and Payment spaces. You will deliver new features and functionality to improve customer experience and usability. You will also be responsible for driving increased application engagement, customer satisfaction, and digital conversions. You will lead a skilled team of product managers and enable continuous discovery and development approaches to drive measurable value for our customers and American Express.

Responsibilities:

• Drive an increase in digital application engagement through best-in-class user experience development
• Establish the product’s goals and review success metrics to achieve commercial success
• Own the product development of application experiences and orchestration partnering with engineering and user experience teams
• Drive an increase in digital application KPIs through best-in-class user experiences and processes
• Develop and action a multi-year plan for application experiences in concert with an over-arching strategy & vision, partnering with stakeholders across the Enterprise to deploy globally scalable acquisition solutions
• Support migration of existing capabilities and experiences to modern technologies
• Partner with the Product and Analytics Testing team to test new concepts and innovative user experience approaches
• Partner closely with Platform product and Technology peers to Drive Health of platform goals including but not limited to Data Governance, Platform Availability, Skill assessment and availability and platform security and compliance
• Lead a team of 20 product managers, owning colleague engagement, retention and performance management

Key Qualifications

• Enthusiastic leader who leads with positivity & a keen awareness of the external digital space and a sense of what’s possible, who can evolve the product role in an organization undergoing a product transformation
• Multiple years of professional experience in global product development / product management in SAFe delivery framework, with experience leading a robust team of digital product owners, partnering with engineering and user experience design teams
• Enterprise thinking and thought leadership to drive strategic and future-focused evolution of the acquisition roadmap for card and non card products.
• Strong front-end technical skills with the ability to quickly grasp technical issues/concepts
• Validated experience leading a test-informed program of experimentation and optimization to improve digital customer experiences
• Demonstrated ability to build relationships, navigate cross-functional teams to deliver shared objectives, drive change and influence decisions.
• Excellent communication and collaboration skills
• Track record of building & leading diverse teams; experience crafting a high-engagement culture by encouraging the input and initiative of all team members
• Keen awareness and a real passion for all things digital, inside and outside of work; in depth understanding of the latest digital trends, competitive landscape, technology advances, devices and consumer insights
• Preferred experience with acquisition capabilities for card and non card products, B2B acquisition (for NCL, Assisted & Commercial role)

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000 to $260,000 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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