You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Internal Audit Group (IAG) is a worldwide function with approximately 300 team members and offices in 7 countries. IAG is comprised of assurance and risk professionals with diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting and banking operations. Additionally, over 75 percent of IAG team members hold at least one professional certification. The IAG organization consists of 14 audit teams aligned with the business units and staff groups along with a Professional Practice group that manages audit methodology, quality assurance, regulatory relations and reporting. 

The Manager – Internal Audit Continuous Process Improvement (CPI) will be an integral part of a small team of experienced audit professionals that serve as a key link between Professional Practice group and the audit practitioners who execute the audit methodology. The CPI team will ideate and oversee the implementation of transformational process improvements across IAG aligned to the department’s vision, strategy, and key initiatives.

Key Responsibilities:

• Execute transformational initiatives/projects following a defined team methodology aligned with American Society for Quality (ASQ) and The Institute of Internal Auditors (IIA) best practices for continuous improvement of the Internal Audit function.
• Serve as key liaison between Professional Practices and Audit Leaders/practitioners across IAG to understand process inefficiencies and “pain points” within executing audit methodology, quality assurance, regulatory relations and reporting activities.
• Generate, ideate, help prioritize and oversee implementation of new processes, procedures and technology changes to provide continuous improvement of audit execution activities.
• Help facilitate strong organizational change management activities for transformational initiatives/projects, including coordinating communication, methodology updates, update/status meetings, and learning & development materials with other Professional Practices colleagues to ensure auditors are enabled and confident to execute changes.
• Implement processes to monitor, measure and report on success of process improvement initiatives.
• Assist with response efforts to implement process improvements in response to findings and recommendations from regulators, internal and external Quality Assessment Reviews, ad-hoc maturity assessments, and first- and second-line business partner recommendations.
• Ensure effective and efficient execution of assigned project tasks in conformance with professional and department standards, budgets, and timelines.

Minimum Qualifications

• 3 or more years of audit/compliance/risk management experience required, audit experience at Big 4 or financial services/banking industry
• Strong knowledge and prior experience in design and/or execution of internal audit methodology and process and/or professional auditing practices.
• Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments.
• BA, BS or equivalent degree
• Strong and effective written and verbal communication skills
• Demonstrated track record of integrity, innovation, and excellence
• Ability to creatively challenge current state processes and ideate solutions to challenges
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities.
• Proficient use of automated work papers and other department and company tools.

Preferred Qualifications 

• 5 or more years of experience preferred.
• Experience with data analytics, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards is highly preferred.
• Experience in software development lifecycle, particularly defining requirements and user acceptance testing related to audit management software, is preferred
• Current or prior experience interacting with regulators (OCC, FRB, CFPB, FDIC, PCAOB) and having results examined by regulators is preferred.
• Understanding of regulatory and financial industry guidance and best practices relevant to the business, including technology and data implications, is preferred.
• Current or prior experience contributing to improvements to audit methodology/processes, leading execution of audits, leading training initiatives, and/or serving as quality/technology champion is highly preferred.
• Professional certification is highly preferred (CIA, CISA, CPA, PMP, CCMP, SAFE or equivalent).
• Experience participating in process improvement initiatives is highly preferred.
• Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators, is highly preferred.

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.