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American Expediting
Pittsburgh, PA | Full Time
$67k-91k (estimate)
7 Months Ago
Transdev
Pittsburgh, PA | Full Time
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Dispatch Supervisor
American Expediting Pittsburgh, PA
$67k-91k (estimate)
Full Time | Logistics Services 7 Months Ago
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American Expediting is Hiring a Dispatch Supervisor Near Pittsburgh, PA

Operations Supervisor
3:30p-12:00a, Wed-Sun
Onsite: Pittsburgh, PA
ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY:  The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality.
REPORTS TO: Operations Manager
RESPONSIBILTIES:
  • Lead and supervise a team through optimal performance
  • Assist with the development monitoring of KPIs, analysis of repetitive operational problems
  • Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
  • Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
  • Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
  • Ensure shift patterns are maintained to meet the 24/7 coverage requirement
  • Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs. 
MINIMUM QUALIFICATIONS
  • Experience in supervising a customer service / dispatch environment
  • Previous transportation / logistics experience required
  • Experience in same day delivery is a plus
  • Flexibility in working hours required to support weekend and 24/7 hours of coverage required
KNOWLEDGE, SKILLS & ABILITIES:
  • Excellent communication skills with the ability to influence others
  • Excellent problem solving and prioritization skills essential
  • Ability to multitask and stay organized
  • Ability to hold your team accountable
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, independent contractors, vendors and customers. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$67k-91k (estimate)

POST DATE

11/21/2023

EXPIRATION DATE

06/04/2024

WEBSITE

amexpediting.com

HEADQUARTERS

ALLENTOWN, PA

SIZE

200 - 500

FOUNDED

1983

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Logistics Services

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About American Expediting

American Expediting provides ground and air courier services in the United States.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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