POSITION TITLE: Brand Ambassador

REPORTS TO: Store Team Leader

STATUS: Part-Time Non-Exempt

POSITION SUMMARY: As a part-time Brand Ambassador, you bring our brand to life every day! Your

goal is to provide everyone who comes into the store with an amazing experience, making AEO the

happiest place to shop. You will create genuine connections, helping customers find their own unique

look. You are the voice and face of our Company to our guests. You love the products and are

passionate about building brand loyalty with every guest. Most of all, you represent our Company

values and bring your REAL self to work every day.

BRAND AMBASSADOR RESPONSIBILITIES:

 Engage and connect with customers to create an amazing shopping experience

 Outfit our guests by suggesting key looks and incorporating the latest trends and current

promotions

 Drive brand loyalty by being knowledgeable about all AEO loyalty programs and educating

our guests about the benefits

 Achieve and exceed sales goals by executing our selling strategy

 Promote awareness and growth of AEO brands by introducing guests to additional

brand channels (AE/Aerie/Offline/Digital)

 Proactively resolve guest concerns in a manner consistent with our Company policies, with

guest satisfaction in mind; partner with the store leadership team on elevated guest issues

 Provide support to fellow associates through sharing of knowledge, helping to complete

tasks, and assisting with guest interactions

 Perform register transactions efficiently, accurately, and with integrity to uphold asset

protection policies

 Process merchandise returns/exchanges courteously and under Company guidelines

 Leverage Company tools and technology to confidently provide guests with product

knowledge which will enhance guest engagement and maximize sales

 Maintain brand standards by assisting in daily store recovery, before, during, and after store

operating hours while remaining focused on guests

 Execute efficient handling of all merchandise from shipment processing, floorset directives,

markdown actions, and replenishment

 Report to work as scheduled and record time worked accurately

 Maintain a safe work environment and report any potential hazards to

store leadership

 Uphold Company values by contributing to a positive work environment

 Understand and adhere to all Company policies and procedures located in the AEO

Associate Handbook

 Perform additional responsibilities as assigned

Updated June 2023

QUALIFICATIONS:

 Must be at least 16 years old

 Previous retail experience preferred

 Strong verbal and written communication skills specifically with guests, store leadership,

and associates

 Demonstrated collaborative skills and ability to work well within a team

 Ability to work a flexible schedule to include evenings, weekends, and holidays

 Ability to handle multiple tasks while working in a fast-paced deadline-oriented

environment

 Ability to perform all Essential Job Functions

 Proficient with technology

PHYSICAL REQUIREMENTS:

 Must be able to lift between 15-50 pounds at time

 Climbing ladders to re-stock and obtain merchandise and or use a step stool

 Pull merchandise from multiple levels of shelving or move merchandise as needed

 Ability to stand for long periods of time in a retail space

 Ability to continually walk, frequently push/pull, occasionally bend/stoop/crawl/reach above

shoulders/ and kneel

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal

employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for

employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including

pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership

status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics,

military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including,

but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation,

discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance

with applicable law

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person