ABC Supply is North America’s largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. ABC Supply is looking for a Customer Support Specialist to join the Beloit Team. We know you’re going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently. What You’ll Do: Responsible for handling routine customer service inquiries via phone, chat, and email Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer Accepts and processes customer payments Offer guidance on processes and troubleshoot common questions on programs and systems used Essential Qualifications: 1-2 years Help Desk or Customer Service experience Excellent Customer Service skills are required Self-Motivated Time Management Skills Detail orientated & thorough Great Organization and Research Skills Experience with accepting large volumes of incoming calls and emails Benefits may include: Health, dental, and vision coverage - eligible after 60 days, low out of pocket 401(k) with generous company match - eligible after 60 days, immediately vested Employer paid employee assistance program Employer paid short term and long term disability Employer paid life insurance Flex spending Paid vacation Paid sick days Paid holidays Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply. ABC Supply Co., Inc. is the largest wholesale distributor of roofing in the United States and one of the nation's largest distributors of siding, windows and other select exterior and interior building products, tools and related supplies. Since our start in 1982, we've grown to become a national organization with more than 800 branches and other facilities in 49 states. Our success is the result of an unwavering focus on a single, simple guiding principle - treat contractors (large and small) with respect and give them the products and services they need to build their businesses. We offer high quality products, superior service and competitive pricing, ensuring the contractors have the products they need - when and where they need them.