Job Summary:

As an Electronic Health Record (EHR) Trainer, you will be responsible for facilitating the training and education of healthcare professionals on the use of electronic health record and coordinating systems. Your role will involve developing training materials, conducting training sessions, and providing ongoing support to ensure efficient and effective utilization of EHR systems. In this role, you will be responsible for connecting with colleagues, building rapport, and fostering collaboration through effective communication methods to support the training and on-going utilization of electronic health record (EHR) systems within our fast-paced and dynamic organization. Additionally, you will collaborate with various stakeholders to identify training needs and implement strategies to enhance user proficiency and system functionality.

Key Responsibilities:

Conduct training sessions (on-site/in office): Deliver engaging and informative training sessions to healthcare professionals, including physicians, nurses, and administrative staff, both in group settings and one-on-one sessions (travel required).

Collaborate cross-functionally: Work collaboratively with colleagues from various departments, including clinical, administrative, and IT teams, to coordinate training efforts, gather feedback, and implement improvements to EHR training programs and materials and meet department needs.

Foster open communication: Establish and maintain open lines of communication with colleagues, fostering a supportive and collaborative environment conducive to sharing ideas, addressing concerns, and resolving issues related to EHR training and utilization.

Adapt communication style: Tailor communication style and approach to accommodate the preferences and needs of diverse audiences, recognizing individual differences in communication preferences, technical proficiency, and learning styles.

Clarify expectations: Clearly communicate expectations, objectives, and timelines related to EHR training initiatives, ensuring alignment, and understanding among all stakeholders. Provide regular updates and progress reports to keep colleagues informed and engaged.

Evaluate training effectiveness: Assess the effectiveness of training programs through feedback mechanisms and performance evaluations and make necessary adjustments to improve outcomes.

Maintain documentation: Keep detailed records of training activities, including attendance, feedback, and performance metrics, to track progress and demonstrate compliance with regulatory requirements.

Support system upgrades and migrations: Support EHR System Administrator in planning and execution of EHR system upgrades, migrations, and implementations by providing training and support to users.

Promote best practices: Promote best practices for EHR documentation, data entry, and workflow optimization to enhance efficiency, accuracy, and patient care quality.

Promote a culture of continuous learning: Foster a culture of continuous learning and professional development among healthcare professionals by promoting ongoing training opportunities, resources, and knowledge-sharing initiatives.

Provide responsive support: Respond promptly to inquiries (via tickets, emails, phone calls, meeting requests, etc…), requests for assistance, and feedback from colleagues, demonstrating a proactive and customer-focused approach to addressing their needs and concerns.

Qualifications:

- Previous experience working with electronic health record systems, preferably as a trainer or superuser.

- Exceptional communication skills, both verbal and written, with the ability to communicate effectively via multiple communication channels, including phone, email, video conferencing, and instant messaging platforms.

- Strong knowledge of healthcare workflows and clinical documentation practices.

- Excellent communication and interpersonal skills, with the ability to effectively engage and educate diverse audiences.

- Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials.

- Strong data analysis skills, including the ability to collect, analyze, interpret, and visualize data using Microsoft Excel or other data analysis tools. Familiarity with data visualization techniques and reporting best practices is desirable.

- Proficiency in developing training materials using various media formats, such as PowerPoint, Word, and video editing software.

- Detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.

- Demonstrated problem-solving abilities and a proactive approach to addressing user needs and system challenges.

- Certification in relevant EHR systems (CareLogic; QuickMAR, DrFirst, etc…) is a plus.

Physical Demands:

Must be able to use computer, keyboard and view monitor for long periods of time.

Work Environment:

Must be able to work independently; work and communicate with other professionals in an effective and professional manner; must have good time management skills and meet required deadlines.

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of qualifications, responsibilities, or duties. Management reserves the right to modify, add, or remove duties as necessary to meet business needs.

ABHS Benefits:

· Employees and their families can enroll in Medical, Dental, Vision, Critical Illness, Hospital Indemnity, Employee/Spouse Life, Employee/Spouse AD&D Child Life/AD&D.

· 85% of employees monthly medical premiums covered by ABHS.

· Cost of living adjustments effective July 1st, every year.

· Longevity Bonus payable on your anniversary date.

· Employee referral program.

· Perfect attendance rewards.

· 401(k) program with up to 4% match after 1 year. Employees can enroll as early as the 1st of the month after 2 months in a ROTH IRA or 401(k) plan.

· Student Loan Reimbursement up to $75,000 for the following professions:

- Licensed clinical psychologist

- Licensed mental health counselor

- Licensed practical nurse

- Nurse practitioner

- Registered nurse

- Substance use disorder professionals

· Vacation & Sick pay buyback.

· 100% licensure reimbursement for renewals and 50% for initial rewards.

· Employee Assistance Program free to all employees.

· Apprenticeship Program.

· Shared leave program.

· 11 paid holidays.

· 1 Personal Day.

· 2 weeks paid new employee orientation training.

· Employees receive 24 hours of vacation leave after 6 months and 88 hours at their 1-year anniversary.

· Employees receive 1 hour of paid sick leave for every 40 hours worked from date of hire, eligible to use after 90th day of employment.

· Current inflationary bonus.

We thank you for your interest and hope to hear from you!

For more information, visit us online at https://americanbehavioralhealth.net/

E.O.E.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Washington State: Relocate before starting work (Required)

Work Location: In person