Provides exceptional client service including efficient and accurate transaction processing and referring bank products and services by performing the following duties:

Sales & Service

• Actively and enthusiastically participate in referring products and services
• Familiar with American Bank and Bank subsidiary products and services - looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate areas
• Ability to effectively communicate with internal and external clients in a manner consistent with the Bank’s values, and professional/behavior standards

Operational Skills

• Delight clients by being attentive to their banking needs
• Process various teller transactions
• Manage and balance drawer
• Process Domestic and Foreign wire transfers
• Accept and process items to be sent for collection
• Assist as needed with vault duties, safe deposit box access for clients, and/or as needed in the branch
• May be responsible for Bank opening and closing
• Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station
• Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc.
• Maintain the highest-level confidentiality with all information obtained
• Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers
• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls, including but not limited to: Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, and Fair Lending regulations.
• Perform additional duties and special projects as assigned

Non-Essential Duties & Responsibilities

• Ability to operate telephone, fax machine, and PC
• Ability to carry and set teller's drawer in place
• Ability to carry large bags of money

Qualifications

• Excellent client service skills including attentiveness, information retention, tact, and diplomacy
• Thorough knowledge of the Bank’s products and services
• Professional image (business attire and professional communication etiquette)
• Competence with computers, telephone, and other office equipment
• Thorough knowledge, comprehension, and benefits of retail policies and procedures
• Pro-active personality (ability to seek out and ask for business instead of waiting for it to come)
• Excellent written and oral communication skills
• Familiar with retail banking regulations and responsibilities
• Ability to work in a fast-paced environment and under pressure as needed
• The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
• Flexibility with scheduling and available to work rotating Saturdays and evenings
• Must be able to work at different branch locations as business needs dictate

American Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.