**Assistant Branch Manager**

Location Phoenix, AZ Category Customer Service Job Id J121012 **Posted Date** 11/10/2021 JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

* Benefits Medical, Dental, Vision, wellness program and more!

* 401k Matching $1 for $1 company match up to 6% of pay.

* Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan.

* Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

* Collaborative Environment AAA will value your contribution to providing exceptional service to our members.

**Summary:**

At AAA our branches are where we make good on our promises. A successful Assistant Branch Manager has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and fosters a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal direction, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy. In addition to the sales and servicing of the full range of AAA products, the Assistant Branch Manager directs and supports building and implementing branch level sales and Team Member engagement strategies to achieve assigned goals. This agile leader proactively learns new processes, and effectively communicates adjustments in plan, process and strategy to quickly align Team Members in an ever changing work environment. Final success is defined as exceeding our Member's expectations, achieving branch goals, operational and compliance excellence, and growing our people.

**Essential Functions**

* Champions and exhibits guiding principles and core values of AAA

* Supports the recruiting, training, onboarding and scheduling of Branch Team Members

* Champion of Team Engagement, and Community Impact participation

* Directs and supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.

* Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.

* Directs and supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.

* Pulls and distributes sales reports for tracking and performance measurement.

* Assumes full managerial responsibility of the branch in absence of manager.

* Ensures compliance with AAA policies, procedures, standards and regulations.

* Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

* Applies and enforces AAA conduct and performance policies and implements corrective actions as needed.

**Knowledge/Skills/Abilities**

* Excellent written and verbal communication skills

* Demonstrated track record of successful business decision making, planning, and problem solving

* Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

* Ability to work cross-functionally across many business units and functions

* Excellent planning and project management skills

* Strong change management skills and the ability to operate in an environment of ambiguity

* Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue

* Outstanding sales and Member service skills and the ability to transfer these skills to others

* Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

**Education & Experience / Licenses & Certification**

* High School Diploma or GED required

* Bachelor Degree in related field preferred

* Valid Driver's License

* AZ P&C License preferred

* 2-3 years of Supervisory experience in Travel, Retail Sales, Insurance or the Service Industry required

* Demonstrated experience exceeding individual goals while driving others to exceed goals required

**Work Environment/Physical Requirements**

* Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.

* May travel by car, plane or other form of transportation to attend business meetings or conferences.

* Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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