We are currently seeking candidates for our Branch Operations Manager role for Advanced Signal, Inc. located in Randolph, MA. Please see below for a descriptive summary of this opportunity.

Summary of duties and responsibilities

Oversees the quality of installations, tests, inspections, and repairs performed at customer site to ensure the highest standard of quality and safety and the realization of Branch financial objectives. Assigns tasks and projects, as necessary. Reviews accuracy of completed paperwork and documents. Assists the General Manager in establishing budgets for the Branch and ensures that staff, costs, and deployment are within budget. Oversees the administration of performance reviews, corrective actions, and hiring of team members for the Branch.

Duties and Responsibilities

• Oversees inspection and reporting processes for all Advanced Signal systems. Systemically measures and reports on quality levels and implements timely corrective actions and process improvements.
• Assist the service and installation scheduler to efficiently manage and schedule each SRO related to geographies, the proper allotment of time, equipment, and material requirements. Assist technicians at jobs sites, as necessary.
• Recommends changes to Branch policies, procedures and guidelines that would further the profitability, growth, development, and professionalism of the Branch team with a goal of superior customer satisfaction. Be an advocate for the Branch team by making sure they have the resources needed to carry out their daily tasks i.e., tools, training, helpers, etc. Be a "go-to" resource for colleagues as a primary daily responsibility. Contribute to technical and business knowledge base and encourage others to do so.
• Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues.
• Provides routine support visits to key accounts. Builds and maintains working relations with the sales staff. Performs site visits with sales consultants at existing or potential clients.
• Defines the scope service quotes seeks customer approval, and writes up paperwork. Recommends ways to use additional features and capabilities of system installations.
• Responsible for administering, communicating, and complying with all company policies and procedures and recommends changes to promote profitability, customer satisfaction and team development.
• Ensures that inventory on hand meets project requirements within budgetary restrictions.
• Work with the warehouse team to support the accurate accounting of all inventory required for our projects.
• Maintains a healthy work atmosphere within the Branch among all employees. Ensures and Open-Door Policy and maintains “accessibility” for all employees.
• Oversees the fleet, investigates accidents, interfaces with Human Resources as required.
• Provides accurate, detailed, and timely paperwork and reports to management. Reviews timecards and oversees/approves the assignment of overtime.
• Administers performance reviews based on productivity, quality, attendance, and technical advancements. Oversees the hiring and administration of corrective actions for Branch team members.
• Responsible to work with the TET team on keeping the all manuals, safety practices and technical information current with his team.

Education

• Electronics degree or equivalent work experience in the electronics field is required.
• Continuous manufacturer's specialized training.

Experience

• Knowledge of installing, testing inspecting fire systems. Notifier a plus.
• Previous supervisory experience would be helpful.

Experience successfully managing multiple tasks simultaneously and work well with other people.

License/Certification

• Massachusetts Electricians Journeyman “B” or System Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm License Valid Driver's License Manufacturing Certifications and/or training Industry Certifications e.g., NICET Fire Alarm (would be a plus) and other municipal permits Also Mass security Clearance

Physical requirements

• Must be able to lift 50 pounds.

• Must be able to stand for prolonged periods of time and travel by car. Some overnight travel required.

At American Alarm & Communications, Inc. (Americanalarm.com) our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 alarm monitoring. Everyone in our company contributes to that mission by doing their job effectively. 

Benefits: American Alarm team members have a comprehensive benefits program that includes medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Family business: We’ve been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.