Overview

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

The Patient Specialist will provide clerical support to outpatient staff in a very busy office. Registers and schedules appointments and transportation for patients.

• Perform all general office and reception duties including telephone work, typing, photocopying, faxing, filing, and ordering of office supplies in a timely and efficient manner.
• Verify insurance benefits for patients and schedule patient sessions.
• Maintain billing as required.
• Maintain responsibility of keeping all relevant forms and reports (i.e. case management) current and accurate.
• Assist with collection of co-pays and deductibles.
• Assist Director and other clinical staff as needed.
• Provide support and coverage to the Office Manager as needed.
• Ensure that Client Information Packets are accessible to clients.
• Treats patients, and colleagues with dignity and respect; honors each person’s right to privacy/maintains very strict patient and colleague confidentiality; respects all individual differences; supports cultural diversity.
• Consistently documents time in Worforce and Ultipro; adheres to attendance policies.
• Other duties as assigned within scope of work.

Qualifications

• High School Diploma or equivalent required, Associates or Certification in Secretarial Sciences preferred.
• Proven strong Customer Service skills.
• Good interpersonal skills required.
• Must be computer literate and have good typing skills.
• Must have effective oral, written, and verbal communication skills.
• Ability to work in a fast-paced, hectic environment.
• Ability to multi-task a must.
• Familiarity of geographical locations of clients and assigned routes.
• Filing, answering phones and data entry.
• Two year's experience working in a fast pace Business/Human Services office preferred.
• Insurance knowledge a plus.

• If in personal recovery, a minimum of 2-year continuous abstinence.

All positions require a TST, MMR Titer, the ability to pass a pre-employment drug screening, and satisfactory criminal background records check.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. AAC will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.