Summary:

As a Customer Service Representative (CSR) specializing in the Accident Protection Plan, you'll serve as the primary point of contact for customers seeking information and assistance with their claims. Your role will involve guiding customers through the initial steps of claim filing, providing detailed information about the plan, and ensuring all necessary documentation is collected. You'll communicate with customers through various channels, including phone, email, and chat, to address their queries and concerns regarding coverage, exclusions, and the claims process.

Compensation: $15 an hour

Essential Duties and Responsibilities:

• Provide comprehensive information about the Accident Protection Plan to customers.
• Handle incoming and outgoing calls from both internal and external customers.
• Assist customers in navigating the initial stages of claim filing.
• Gather essential documentation such as insurance details, police reports, and vehicle photos.
• Address customer queries regarding coverage, exclusions (e.g., commercial use), and claim procedures.
• Clarify the distinction between debt cancellation and forgiveness to ensure customer understanding.
• Maintain accurate records of customer interactions and claims.
• Communicate effectively through various channels, including phone, email, chat, and claims management platforms.
• Perform additional duties and responsibilities as assigned by your direct supervisor.
• Adhere to company policies and procedures, supporting the company's mission, vision, values, and ethical standards.
• Ensure daily attendance to fulfill all duties promptly and efficiently.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer service or insurance-related roles preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to empathize and resolve customer concerns.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Detail-oriented with the ability to maintain accurate records.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Commitment to providing exceptional customer service.

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