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Job Description
Job Title: Customer Service Technician I
Department: MC/SMT Service
Reports To: MC/SMT Service Manager
FLSA Status: Non-Exempt
Date: 10/24/23
Summary/Objective
The Customer Service Technician I is responsible for ensuring the care of customers and service companies by providing the services necessary to ensure accurate and timely repair of our products through technical analysis and parts orders.
Essential Functions
Competencies
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Preferred Education and Experience
Work Environment
The majority of time spent will be in an office environment. Long periods of sitting are required. Time will be required in the warehouse and production facilities, which may include machinery, high heat levels during summer months, and noise from tools. While performing some of the duties of this job, the employee may be exposed to noise and vibration from the tools. Personal Protective Equipment may be required in some instances such as safety glasses and/or gloves. Hearing protection is provided and required if noise is excessive.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to sit and stand for long periods. The employee must frequently use hands and fingers to handle or feel objects, tools, or controls and climb or balance. The employee must walk, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
The employee must regularly lift, push, pull, and grip. Must be able to lift and walk with up to 40-pound objects. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.
AAP/EEO Statement: APC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
For inquiries, please contact:
Full Time
Filmed Entertainment
$37k-48k (estimate)
10/27/2023
05/22/2024
assembledproducts.net
PALATINE, IL
<25
2005
$10M - $50M
Filmed Entertainment
Assembled Products, Inc. (API) is an industrial supply company with a commitment to shipping quality parts on time. We are a third generation family-owned and veteran-owned business built on the concept of building partnerships with our customers, employees and suppliers. As with any partnership, trust must be earned. We earn that trust by treating our employees like family, respecting our suppliers and taking care of our customers. API provides services to agricultural and industrial equipment manufacturers including the largest farm machine manufacturer in the United States. Essentailly, we ...become part of our customers' assembly line. Whether it be unifying multiple parts or sourcing on our customer's behalf, we work to reduce their supplier list, help eliminate freight costs and streamline their receiving and quality processes.
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The job skills required for CUSTOMER SERVICE TECHNICIAN I include Customer Service, Problem Solving, Time Management, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE TECHNICIAN I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE TECHNICIAN I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE TECHNICIAN I positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE TECHNICIAN I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE TECHNICIAN I. You can explore the career advancement for a CUSTOMER SERVICE TECHNICIAN I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Creating the bond and the trust.
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Step 3: View the best colleges and universities for Customer Service Technician.