71 Helpdesk Support Specialist Jobs in Los Angeles, CA
AMDA is Hiring a Helpdesk Support Specialist Near Los Angeles, CA
- Provide deskside and remote support to staff, faculty, and students.
- Setup new computer workstations and maintain/repair existing systems.
- Maintenance of network component inventory, printers, and other hardware items Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Troubleshoot and own desktop / network / voice issues to resolution via trouble ticket system.
- Maintain computer systems, improving speed, reliability, and efficiency of operation.
- Diagnose hardware and software issues and replace defective components when required.
- Maintain accurate records of support requests, resolutions, and hardware/software inventory. Create and update technical documentation
- Work closely with other IT team members to ensure a seamless IT environment. Collaborate with external vendors as needed for IT-related services.
- Ensure a high level of confidentiality with company data.
- Other duties as assigned
- Excellent customer service and communications skills (both written and verbal).
- Bachelor of Science Degree in Computer Science or a related field preferred.
- Minimum 1-2 years of IT Support experience is required.
- Intermediate or advanced skills in Windows systems administration.
- Experience managing both Windows and Mac workstations.
- Experience with Mobile device management such as Kandji or Intune.
- Knowledge of system applications, such as AD, RDP, Azure, Intune
- Knowledge and understanding of concepts and protocols, such as TCP/IP, DNS, LDAP, 802.11x, RADIUS and DHCP.
- Knowledge of VoIP, WebEx Calling.
- Knowledge of Citrix DaaS Virtual Apps is a plus.
- Knowledge of Google Workspace, Exchange Oline, Microsoft Entra ID is a plus.
- Knowledge of PaperCut or other print management software a plus.
- Knowledge of Extreme Cloud IQ WI-FI a plus.
- This position is subject to a background check upon a conditional offer of employment and a reference check.
- The pay range for this position is $67,000 - $70,000 annually.
- This is a fully in person position.
Job Summary
Full Time
$55k-69k (estimate)
03/29/2024
06/28/2024
amda.mx
Lvaro Obregn
<25
The job skills required for Helpdesk Support Specialist include Troubleshooting, Customer Service, IT Support, Technical Support, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Specialist. You can explore the career advancement for a Helpdesk Support Specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
