Compensation: $21 - $24 per hour. You are eligible to a Short-Term Incentive Plan with the target at 3% of your annual earnings, terms and conditions apply.

Help Desk Support Specialist I – Onsite, Aliso Viejo, CA

Shift: 8am-4:30pm pdt, M-F

The Help Desk Support Specialist I is the initial point of contact for end user technology support. This role provides prompt and professional assistance in troubleshooting and resolving technical issues related to hardware, software, and services.

Essential Functions

• Respond to service requests and incidents reported via phone, email, or ticketing system in a timely and courteous manner.
• Diagnose and resolve basic technical issues related to endpoints (Dell, Apple), access management (O365, Active Directory), voice services (Verizon, Teams, Talkdesk), and printing (Konica, Zebra).
• Document and escalate unresolved issues to higher level support tiers.
• Provide basic software and hardware support, including password reset and account management.
• Maintain accurate records of service requests and resolutions in the ticketing system (KACE).
• Develop and maintain knowledge base articles and documentation for internal and end-user reference.
• Participate in training and knowledge sharing activities to enhance technical skills.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent experience
• CompTIA A or similar certification or experience.
• Experience with ITIL service management practices.
• Knowledge of Windows RSAT tools
• Knowledge of Microsoft 365 Admin Center.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability to follow established procedures and troubleshooting methodologies.
• Strong problem solving and analytical skills.
• Excellent communication and customer service skills

About Us: 

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy

To review the California privacy notice, click here:California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG

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