3 Project Manager, Scaled Services QC and Billing, Prime Video Global Operations Jobs in Culver, CA
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Amazon is Hiring a Project Manager, Scaled Services QC and Billing, Prime Video Global Operations Near Culver, CA
DESCRIPTION
Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe? As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you!
Reporting to the Variable Headcount (vHC) Program Lead, the Project Manager of Scaled Services Quality Control (QC) and Billing will be responsible for driving project-specific objectives and helping to grow the global reach of Prime Video’s Quality Control and Billing support initiatives. Your expertise will transform program objectives into actionable project plans, aligning with the vHC program strategy and our goals for operational excellence.
Key job responsibilities
- Project Leadership: Lead project execution, managing timelines, and regular reporting on project milestones and deliverables.
- Data Collection & Reporting: Manage the collection of project data, ensuring the accuracy and relevance of performance data that support project objectives. Develop and present detailed reports on target metrics, resource allocation, and project performance. Ensure that appropriate reporting and documentation is maintained for all in-scope projects, workflows, and standard operating procedures (SOPs).
- Project Management: Oversee full lifecycle of projects from intake to post mortem reporting, monitor performance against metrics and SLAs, and conduct regular performance reviews.
- SOP Creation: Establish scalable project SOPs, enhancing operational systems and workflows that promote long term program scalability.
- Stakeholder Management: Collaborate with internal and external stakeholders to define project requirements, provide updates, and gather feedback, ensuring alignment and satisfaction.
- Risk Management: Anticipate, identify, mitigate, and document risks in global QC and Billing project pipelines to ensure short term success and long term scalability.
- Monitor progress of vHC pilot projects, identify potential roadblocks, and take proactive measures to escalate or solve issues.
- Establish and manage productive relationships, and negotiate effectively across a variety of global partner teams, such as Localization Production, QC, Marketing, PV Brand, and Media.
- Gather and analyze data and apply insights to drive and/or improve operational performance management activities.
About the team
Prime Video Global Operations Programs & Strategy is facilitating and driving operational excellence across Prime Video Streaming to ensure all teams are able to provide the best-possible locally relevant customer experience. We are here to ensure Prime Video is able to deliver on the promise of a globally consistent customer experience through centralized program management across globally connected priorities.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA
BASIC QUALIFICATIONS
- 2 years of project management experience
- Experience with data management and reporting tools (e.g. Excel)
PREFERRED QUALIFICATIONS
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelor’s degree in Business Administration, Project Management, or a related field
- Project management experience in quality control, localization, the technology sector, global creative marketing, a creative agency or entertainment studio
- Exceptional communication and interpersonal skills, capable of managing cross-functional teams and engaging with stakeholders at all levels
- Strong analytical skills, with a keen eye for detail and the ability to process and analyze significant data volumes
- Ability to adapt to changing priorities and manage multiple projects simultaneously in a fast-paced environment
- Understanding of global operations and the nuances of delivering content to an international audience
- Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Summary
Full Time
Transportation
$143k-179k (estimate)
03/11/2024
04/12/2024
RANDALLSTOWN, MD
25 - 50
2018
$50M - $200M
Transportation
