Job Title: Studio Manager

Position Summary: Looking for a management position with growth opportunities in the beauty industry? Amazing Lash Studio- Seminole, FL is looking for a studio manager to oversee sales and operations for an eyelash extension and brow service studio. Contact us today!

Description: The Studio Manager is responsible for all aspects of studio operations, including but not limited to guest satisfaction, employee engagement, human resources, financial performance, sales, and revenue generation. This position will work in tandem with the Franchisee to ensure implementation of brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profitability, and market share.

Here’s what we’re looking for in a Studio Manager candidate :

● Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager

● Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly

● Implement structure, policies, and procedures

● Customer Service oriented

● Ability to identify and problem solve, set expectation, goals, and delegate

● Strong verbal and written communications skills

● Possess strong interpersonal skills to communicate with confidence

● Must be an excellent organizer and problem solver with strong project management skills

● Must be able to work flexible days and hours; including nights, weekends, and holidays

● Competent trainer and motivator

● MindBody® Software experience a plus

● Cosmetology / Esthetics license not required for this position

Responsibilities:

Member and Guest Relations

● Manage responses to guest feedback and escalated complaints provided through various communication channels

● Monitor reoccurring issues or trends and find solutions to minimize guest issues

● Implement and execute processes for obtaining and retaining members through excellent guest service and satisfaction

Owner and Stakeholder Relations

● Collaborates with studio owner to set and execute business goals based on weekly, monthly, quarterly, and annual KPI performance

● Keeps owner informed of brand initiatives and guest experiences

● Collaborates with the owner to develop and implement studio specific employee engagement and retention strategies that will support studio capacity

Staff Recruitment and Selection

● Actively monitor staffing levels for all positions in the studio, & manage ATS platform to organize postings & incoming inquiries

● Conduct interviews for all positions in the studio and determine subsequent interviews for hiring partners

● Leverage recruiting and selection tools made available to source and hire the best candidates for the studio’s needs

Staff Engagement and Turnover

● Accountable for the growth of the studio Lash Stylist numbers through increasing Lash Stylist work engagement and decreasing Lash Stylist turnover.

● Accountable for the professional growth and development of the Lash Consultant team through regular coaching sessions and role play

● Promote high levels of team and individual engagement through mentorship style, and leadership and team moderation.

Studio Culture and Leadership

● Demonstrates desired behavior for staff including focus on membership sales, guest service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.

● Provide team the guidance and direction needed to accomplish individual and collective business unit goals through coaching and corrective action discussions

● Promote and embody a culture of learning, development, and dedication to the Amazing Lash Studio® mission, vision, and values.

Job Type: Full-time

Pay: $41,600.00 - $51,500.00 per year

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Seminole, FL 33772 (Required)

Ability to Relocate:

• Seminole, FL 33772: Relocate before starting work (Required)

Work Location: In person