NEW ADMISSIONS

• Check in to see status for upcoming and previous day admissions
• Inspect room before admission (bed made and working, clean, bedside table and drawers, remotes)
• Welcome new admission
• tell resident about
• Facility
• Activities
• Show how to use TV
• Show how to use electric bed
• Go through daily schedule at Facility
• Knowledge of delivery of medication and treatments

§Discuss and set up a good time for the resident to join an IDT meeting.

§Bring Social Worker to room and introduce to resident (discuss discharge plan)

§Discuss therapy schedule and first evaluation. Review with Rehab what resident’s first appointment will be and review with resident what his/her preference will be for future therapy sessions (early riser, late riser etc.)

• Review residents belongings and complete inventory list (coordinate with receptionist)

§Discuss laundry and labeling system

• Provide name ID band
• Upload resident picture to PCC
• Complete section of Base Line Care Plan
• Assist with obtaining signatures for admission packet
• Introduce resident to care givers –CNA, LVN, RN
• Menu - dietary
• Order resident admission meal – using resident diet order for resident and family choice for request – serve meals in room.
• Go over menu with them
• Note any services that are needed for future so nursing can follow
• Visit resident on Day 2 – discuss how 1^st day went.
• Contact family to give report once resident gets settled in

·Keep track of short term residents and follow up with each of them every day

·Maintain ongoing communication with family via phone, email

• Provide personalized services for resident
• Order special meals from restaurant if needed etc. (upon administrator approval)
• Set up hair care appointment with beautician
• Personal requests
• Newspaper/ Books
• Personal need items
• Coffee in the morning, special snack etc.
• Stamps, letters etc.
• Tablets
• Robotic Pets

DISCHARGES

·Visit residents being discharged – It is critical that every resident that is discharged feels they had a great experience at the Facility.

·Before every discharge complete a Resident Satisfaction Questionnaire. Try to get resident to post positive feedback on Yelp and Google.

·Grievance process and follow up to ensure resolution.

·Complete inventory list and help pack belongings

·Provide resident Mission Park bag.

·Provide Thank you card with employees signatures

·Report to Administrator

SHORT TERM RESIDENTS

·Keep track of short-term residents and follow up with each of them every day

·Maintain ongoing communication with family via phone, email

LONG TERM RESIDENTS

·Meet with 5 every days (And/ or responsible party when applicable)

·Work with Admin, DON, and Social Services to identify long term residents/responsible parties that should be followed up with each day.

GENERAL

·Answer phones.

·Answer call lights.

·Keep facility clean.

·Keep track of all items of note (big or tiny) in a binder and share with Admin and DON.

ADDITIONAL DUTIES

·Assist with admission packets

·Assist with transportation set ups and follow ups for resident appointment

QUALIFICATIONS:

• Prefer CNA Certificate 

• Excellent Follow-up Skills

•Possess the ability to effectively read, Write, and communicate in English

•Able to work flexible hours as needed, and respond during off duty hours in times of emergencies when all team members may be needed

•Ability to manage multiple priorities

•Ability to use the computer

•Detail Oriented

•Report Daily

•Demonstrates organizational skills and ability to coordinate and plan

Job duties may change at any time at the discretion o the Administrator.