Position Overview:

Provide support to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

People Management Skills

• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• In absence of management, delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service
• Utilize the 5 non-negotiables: Greet, Engage, Build, Add on, and Thank
• Greet customers when they enter the store
• Generate sales by educating, advising and suggesting products to every customer
• Maintain a high level of service and product knowledge by completing all training within required timeline
• Resolve customer complaints regarding sales and service in absence of management; ensure Management is informed of all customer complaints
• Assist customer from store and/or offer car service when appropriate

Day to Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs
• Manage communication (mail, email, Voice mail)
• Maintain inventory levels, as well as inventory ordering and receiving.
• Actively aim to increase product knowledge
• Set daily tasks for the store
• Review flyers, upcoming events and promotions; execute appropriately

Financial

• Complete customer transactions on the Point-of-Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly
• Complete end of day till reports
• Ensure safe is locked at all times and deposits are secured

• Must be 21 years of age or older.

Work Experience:

• Minimum, 1-year experience in retail environment

Education:

• High School Diploma or equivalent
• ProServe/Serving It Right/TAP or Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements:

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities:

• Highly self-motivated
• Customer service driven
• Effective teamwork skills
• Strong sales background

Occupational and Safety

Employees have the following basic rights:

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees responsibilities include the following:

• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by Alcanna
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements:

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders