Location: Altru Hospital 1200 S.Columbia Rd. Grand Forks, ND 58201 Pay Range: $15.50 - $23.22 Summary: Schedule: 36 hours per week, 7:00am -7:30pm, every 3rd weekend, rotating holidays The Health Unit Coordinator (HUC) performs admission/discharge folders and ensures that all necessary forms are available. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location. Essential Job Functions: Completes physician order processing and communicates orders to the nurse and ancillary departments. Identifies and communicates patient issues to the nurse or identified caregiver. Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc. Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff. Functions as the customer service associate for the nursing unit. Assists to meet the patients and family needs. Completes service recovery and follow up. Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns. Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority. Triages customer calls and requests by notifying the appropriate staff member. Maintains excellent telephone etiquette. Facilitates department flow. Performs chart completion and ensures that all necessary chart forms are available. Maintains paper chart forms and prepares forms for entry into electronic medical record. Completes charge entry, charge review, lost charge tracking and patient account maintenance. Completes data entry in a timely manner and obtains, maintains, and completes all computer reports. Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner. Performs transfer and discharge procedures and manages patient prescription printing. Assists nursing staff in compiling patient education materials. Schedules patient post-hospital appointments. Performs other duties as assigned or needed to meet the needs of the department/organization. Certification: Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date | Learning Management System Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Frequently (34-66%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Light (10-20 pounds) • Slide/Transfer: Light (10-20 pounds) Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3023 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Equal Opportunity Altru Health System is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally the following posters are available through the Department of Labor: EEO is the Law Poster & EEO is the Law Poster Supplement Altru Health System participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Reasonable Accommodations Altru Health System provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107.