We are seeking a skilled Principal Business Analyst to join our team at PIH in Whitter, CA. play a crucial part in creating and implementing cutting-edge technology solutions that address the unique needs of our clients, particularly in the healthcare sector. Are you an experienced problem-solver with a passion for technology and a strong understanding of Electronic Medical Records (EMR) systems, ideally with TouchWorks experience? If you thrive in a fast-paced environment and possess advanced analytical skills, we want to hear from you!

This role offers the opportunity to leverage your EMR/TouchWorks knowledge and business acumen to design and implement innovative solutions that streamline workflows, improve data management, and enhance the overall healthcare experience of our applications.

Key Responsibilities:

• Client Support Excellence: Provide exceptional support to clients onsite, via telephone, and/or Internet, diagnosing and resolving technical issues with system configuration/setup, product functionality, and bug/enhancement inquiries.
• Requirements Translation: Translate business requirements into product-specific designs, configurations, and detailed requirement specifications, ensuring accurate and timely information delivery.
• Documentation and Collaboration: Create functional specifications, design documents, and business process workflows for new development projects and modifications. Collaborate with cross-functional teams during software build, configuration, testing, and QA processes.
• Quality Assurance: Design and execute functional, integration, and regression test plans for new application functionality, product releases, and regulatory modifications. Ensure adherence to industry standards and legal/regulatory requirements.
• Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance); Ensures programs meets business specification
• Continuous Improvement: Actively participate in user focus groups, requirements workshops, vendor training, and demonstrations. Contribute to the improvement of solutions by studying current practices, designing modifications, and writing specifications
• Project Management: Manage assigned projects, promoting and accepting supplemental ownership responsibilities for quality programs and initiatives.
• Strategic Planning: Conduct research to support strategic and business planning, contributing to organizational responsibilities beyond standard incident/case resolution. Own segments of ITIL Process ownership (Incident, Problem, Change, Knowledge) and lead continuous service improvement programs.

JOB REQUIREMENTS

Education

• Bachelor'sdegree preferred 

Experience 

• 10 years relevant work experience; 2-3 years at the Expert level or equivalent experience preferred
• 10 years healthcare industry experience required

Licenses/Certifications

• Certifications as needed for a specific technical role and/or relevant experience required