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Position Title: Product Support Specialist
Work Type: Full Time
City of work: Yonkers NY
Reports To: Marketing Director
Department: Marketing After Market
Job Description
Responsible for communicating with all new and existing customers in an effort to assist and support inquires for the acquisition of all Aftermarket parts requests. The Product Support Specialist will need to plan and implement sales activities in order to meet company targets for growth and profitability. Evaluate customer needs, market conditions, and competitor data in an effort to provide competitive price and on time deliveries to our customers. This job description does not imply that these are the only duties to be performed by this employee. The employee will be required to follow other instructions and to perform any other duties upon request.
Responsibilities
• Respond to and follow up all sales enquiries by Authorities Web Post, telephone communication and personal visits
• Maintain and develop existing and new customers through periodic visits to their facilities.
• Monitor and report on all sales activities
• Specify market requirements for current and future products by conducting research supported by on-going visits to customers and non-customers.
• Create and maintain routine spreadsheets or databases on various sales, on time deliveries, and other activities
• Create Quotes, Sales Orders, Out Bound Delivers and Invoicing.
• Attend training to develop relevant knowledge and skills.
• Proactively establish and maintain effective working team relationships with all supporting departments.
• Able to read technical drawing assemblies and interpret BOM list
Qualifications
• College degree preferred, with a concentration in Sales, engineering or Business
• Must be a self-starter and push forward without manager’s detailed instructions.
• Must have excellent written and verbal communication skills
• Must be well skilled in the use of Microsoft Excel Spreadsheets, Microsoft Word and other necessary software.
• Strong attention to detail and superb organizational skills
• Must be detail oriented and be able to multi-task and set priorities in a fast-paced work environment
• Must maintain a high level of confidentiality of sensitive and proprietary information
For more than 30 years, Altech has built a tradition of innovation, service, and growth while maintaining a safe and highly-ethical culture. Headquartered in Fairfield, NJ with offices on the West Coast, Altech serves clients throughout the United States and Canada. As the staffing industry leader in rail transportation, maintenance, manufacturing and IT, we have successfully paired skilled technicians with in-demand electrical, electro-mechanical, HVAC, management, and quality assurance/vendor surveillance roles.
Not your typical staffing firm, Altech offers competitive rates, comprehensive benefits, training, and career advancement opportunities that will help you maximize your full potential. Working hand-in-hand with our clients, we uncover opportunities that lead to advancement and direct hire opportunities. We understand that our employees are the driving force behind our success.
Full Time
Wholesale
$59k-84k (estimate)
11/17/2022
12/24/2022
altechworld.com
LIVONIA, MI
25 - 50
Private
PAUL HYDE
$10M - $50M
Wholesale
The following is the career advancement route for Product Support Specialist (Direct Hire) positions, which can be used as a reference in future career path planning. As a Product Support Specialist (Direct Hire), it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist (Direct Hire). You can explore the career advancement for a Product Support Specialist (Direct Hire) below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
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Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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