Job Purpose:

This position is responsible for managing, developing, and leading sales teams to achieve goals in sales, productivity, churn, and profitability. The Manager II - Business Sales will be responsible for meeting revenue goals, maintaining staff headcount through hiring/developing, and meeting expense budget levels. They must have a thorough understanding of all products and services offered by the company with a strong knowledge base of current penetration rates, market trends, revenue trends, installation processes, and competitive analysis of other providers.

Essential Functions:

• Must have strong leadership skills focused on coaching and developing sales talent
• Heavy focus on fiber penetration
• Responsible for market strategy with a focus to drive efficiency and streamline our processes internally and externally
• Work cross functionally to execute defined strategy
• Responsible for the development and execution of sales metrics, more specifically to productivity, sales, close rates, and cost per sale
• Responsible for working with cross functional teams to execute on current promotional offers, follow-up on customer escalations, and implement solutions to provide an excellent customer experience
• Provide feedback to Product and Marketing groups on customer messaging and pricing to help the organization find the right messaging to attract customers
• Improve effectiveness of sales performance standards and targets/goals
• Monitor and provide feedback on reps while reporting numbers on sales efforts
• Monitor outbound sales activity with a heavy focus on customer acquisition, upgrading current customers, and increasing client spend
• Build trusting relationships, inspire and motivate internal and external members of the team to achieve team goals
• Investigate industry best practices and define sales strategies to exceed
• Set high performance standards for self and the organization, embodying the Company's values

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities:

• Experience in sales required
• Experience in developing sales processes and managing to sales metrics
• Coaching/supervisor experience
• Previous sales experience required
• Process improvement
• Customer service
• Project management
• Strong customer orientation and negotiation skills
• Demonstrated leadership, problem solving, communication and motivational skills
• Demonstrated experience in performance management
• Strong process improvement and data analysis skills
• Innovative, assertive, team oriented, self-directed
• Ability to manage new and constantly changing products, services, promotions, and procedures
• Working knowledge of processes within the Company

Supervisory Responsibility:

This position has one or more employee direct reports

Altafiber:

• We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.