Recent Searches

You haven't searched anything yet.

33 Program Manager Jobs in Fort Myers, FL

SET JOB ALERT
Details...
U.S. Navy
Fort Myers, FL | Full Time
$53k-74k (estimate)
1 Week Ago
Larson Design Group
Fort Myers, FL | Full Time
$117k-151k (estimate)
4 Days Ago
American Red Cross
Fort Myers, FL | Full Time
$82k-107k (estimate)
3 Days Ago
Alta Resources
Fort Myers, FL | Full Time
$121k-161k (estimate)
1 Month Ago
American Red Cross
Fort Myers, FL | Full Time
$87k-113k (estimate)
1 Week Ago
Hope Clubhouse of SWFL, Inc.
Fort Myers, FL | Full Time
$99k-126k (estimate)
3 Weeks Ago
Basic Learning Skills
Fort Myers, FL | Part Time | Contractor
$77k-106k (estimate)
2 Months Ago
Larson Design Group
Fort Myers, FL | Full Time
$117k-156k (estimate)
4 Months Ago
Lee County Board of County Commissioners
Fort Myers, FL | Full Time
$94k-118k (estimate)
Just Posted
The State of Florida
Fort Myers, FL | Full Time
$54k-67k (estimate)
Just Posted
U.S. Department of the Treasury
Fort Myers, FL | Full Time
$97k-121k (estimate)
3 Days Ago
Alta Resources
Fort Myers, FL | Full Time
$127k-164k (estimate)
1 Month Ago
U.S. Department of the Treasury
Fort Myers, FL | Full Time
$55k-69k (estimate)
1 Week Ago
HealingUS Centers
Fort Myers, FL | Full Time
$128k-165k (estimate)
2 Weeks Ago
US Farm Service Agency
Fort Myers, FL | Temporary
$60k-82k (estimate)
2 Months Ago
Mister Sparky of Bradenton, FL
Fort Myers, FL | Full Time
$45k-59k (estimate)
9 Months Ago
Children's Network of Southwest Florida, LLC
Fort Myers, FL | Full Time
$41k-54k (estimate)
0 Months Ago
The State of Florida
Fort Myers, FL | Full Time
$78k-95k (estimate)
2 Months Ago
Goodwill Industries of Southwest Florida
Fort Myers, FL | Full Time
$55k-73k (estimate)
4 Months Ago
Lutheran Services Florida
Fort Myers, FL | Full Time
$81k-97k (estimate)
2 Days Ago
Scotlynn USA Division
Fort Myers, FL | Full Time
$54k-69k (estimate)
3 Weeks Ago
Mutual of Omaha Mortgage
Fort Myers, FL | Full Time
$53k-72k (estimate)
2 Months Ago
THE 20TH JUDICIAL CIRCUIT OF FLORIDA
Fort Myers, FL | Full Time
$65k-84k (estimate)
Just Posted
Ethos Risk Services
Fort Myers, FL | Full Time
$41k-49k (estimate)
2 Months Ago
Lennar Corporation
Fort Myers, FL | Full Time
$111k-150k (estimate)
4 Months Ago
Goodwill Industries of Southwest Florida
Fort Myers, FL | Full Time
$61k-91k (estimate)
1 Month Ago
Program Manager
Alta Resources Fort Myers, FL
$121k-161k (estimate)
Full Time | Business Services 1 Month Ago
Save

Alta Resources is Hiring a Program Manager Near Fort Myers, FL

The Program Manager manages and directs an Inbound or Outbound Contact Center in accordance with the organizations strategic mandates. These activities are carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client. This position manages financials to include, but are not limited to, P & L, budget, and expense reduction. The Program Manager will create an environment that promotes employee growth and retention. The individual manages and oversees all aspects of the client's customer service policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. The position develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Client contract review, negotiation and SOW are critical aspects of this position. The Program Manager will position the capabilities of Alta Resources to solve business issues on behalf of the client. They will work with the various client teams to identify trends in business problems, develop best practice solutions, and successes to design and present value-add solutions to our customers and work with internal resources and implementation teams to ensure customer expectations are communicated and exceeded. Essential Duties & ResponsibilityOther duties may be assigned. Creates and maintains a strong partnership with the clientManages and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industryConsults with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations requiredManages financials to include, but are not limited to P & L, budget, and expense reductionInstills a strong sense of customer focus, professionalism and client branding throughout the teamIncorporates Six Sigma practices and philosophies into daily management to achieve client and Alta goals and to develop corporate best practices and efficienciesPrepares monthly reports to show how Client and company goals and metrics are being met and exceeded and to identify issues that need to be resolved in meeting program objectivesDetermines work procedures, forecasts call volume, projects staffing levels, and expedites workflowManages research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectivesPromotes organization in industry, manufacturing or trade associationsMaintains a high level of team morale and motivation to create an environment that promotes employee growth and retentionDevelops and manages a high performing team to cultivate learning, sharing, communication and shaping team dynamics Travel as required; in order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position Leadership ResponsibilitiesSupervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrates an ability to be a self-starter and to lead, develop and train personnel in a high performing, diversified, ever changing, team based, global environment. Displays a high level of confidence, enthusiasm and a proactive, positive attitude with the desire to succeed, motivate and develop teams, and exceed client expectations. Has a passion to lead and serve others. Professionally and effectively interact with diverse backgrounds and perspectives, while demonstrating advocacy and a genuine interest in team members, direct reports and others while maintaining an open line of communication. Provides clear expectations, feedback and recognition. Proven ability to retain employees, customers, and/or clients.Excellent interpersonal, verbal and written business communication skills. Ability to establish rapport, lead, coach and motivate, builds relationships and loyalty with external and internal team, clients and leaders, and remains tactful when communicating negative information. Demonstrates the ability to effectively present information, give presentations, and respond to questions from groups of managers, clients, customers, and staff.Demonstrate an ability to display patience, empathy, active listening skills, and stress management while ensuring internal staff and client needs are fulfilled in a timely and satisfactory fashion. Proven ability to adapt coaching styles to provide positive as well as negative feedback. Provide constructive feedback that is specific and encourages employees to perform at an optimal level at all times. Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks. Strong attention to detail and accuracy.Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the client. Knows when to involve upper management. Demonstrates skills at analyzing trends and assist in creating action place that determine a solution.Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)Ability to maintain a high level of confidentiality by handling sensitive and private employee, client and customer information in accordance to Alta Resources and Client's policies and regulatory requirements. Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. Enforces and supports all company policies and procedures. Fully support the company's commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. Proven ability to meet deadlines and key metrics, work independently, as a leader and team player, and deliver results. Embraces change and is flexible to the needs of the team and business. Demonstrates the ability to support or lead in change management.Proven track record of reliability and a strong work ethic is a must. Must have the ability to travel as necessary and a personal credit card with an available credit limit for expenses which are reimbursed EDUCATION and/or EXPERIENCE Bachelor's degree from four-year College or university is required. Requires two or more years of management experience (contact center management preferred); experience in a leadership role with financial accountabilities including profit and loss is preferred.Scope of client responsibility is $1.5 million to $4.99 million dollars in annual revenue TECHNOLOGY SKILL BASE This position requires a working knowledge of computer technology that includes: Windows, PowerPoint, Advanced Word and Excel, along with Client designated software. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.Work EnvironmentAlta Resources is an equal employment opportunity employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$121k-161k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

07/04/2024

WEBSITE

altaresources.com

HEADQUARTERS

BREA, CA

SIZE

500 - 1,000

FOUNDED

1995

TYPE

Private

CEO

JIM MAGUIRE

REVENUE

$50M - $200M

INDUSTRY

Business Services

Related Companies
About Alta Resources

Alta Resources is a provider of business-process-outsourcing services including consumer care, sales, e-commerce and order fulfillment for businesses.

Show more

Alta Resources
Full Time
$98k-123k (estimate)
1 Day Ago
Alta Resources
Full Time
$113k-145k (estimate)
2 Days Ago
Alta Resources
Full Time
$35k-44k (estimate)
6 Days Ago

The job skills required for Program Manager include Leadership, Planning, Initiative, Customer Service, Time Management, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Program Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Leadership
Five Guys
Part Time
$23k-31k (estimate)
Just Posted
For the skill of  Planning
Ot
WorkSquare
Full Time
$85k-101k (estimate)
Just Posted
For the skill of  Initiative
Trilogy Home Healthcare
Full Time
$72k-89k (estimate)
Just Posted
Show more

The following is the career advancement route for Program Manager positions, which can be used as a reference in future career path planning. As a Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Manager. You can explore the career advancement for a Program Manager below and select your interested title to get hiring information.

American Red Cross
Full Time
$87k-113k (estimate)
1 Week Ago
Hope Clubhouse of SWFL, Inc.
Full Time
$99k-126k (estimate)
3 Weeks Ago