Citizenship (gov requirement)

Riverview Center, Menands, NY

REMOTE-required to be on site the first day for equipment set up.

Need to live in a drivable distance to Menands NY

Pay $18 / HR

CUSTOMER SERVICE SPECIALIST II

Customer Service Specialist II joining our team to provide support via the telephone and / or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted;

there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

Takes and processes transactions by telephone, internet and correspondence from customers and representatives

Enters and maintains database records of customer profiles and prepares and maintains status reports

Acts as liaison for customers

Maintains knowledge of company products and customer service processes

Education : High School Diploma or GED

Required Experience : 2 years of customer service experience

Required Technical Skills :

Strong Microsoft Office skills (Word, Excel, PowerPoint)

Required Skills and Abilities :

Strong telephone and verbal communication skills

Customer focus and adaptability to different personality types

Ability to multi-task and manage time effectively